//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Kundenzufriedenheit"
~subject:"Beziehungsmarketing"
~subject:"Experiment"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Sales technique"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Beziehungsmarketing
Experiment
Sales behaviour
80
Verkaufsverhalten
80
Salespeople
30
Verkaufspersonal
30
Consumer behaviour
16
Konsumentenverhalten
16
USA
16
United States
16
Customer satisfaction
8
Selling
8
Verkauf
8
Einzelhandel
5
Relationship marketing
5
Retail trade
5
Brand
4
Customer service
4
Emotion
4
Kaufentscheidung
4
Kundenservice
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Arbeitsgestaltung
3
Arbeitsverhalten
3
Arbeitszufriedenheit
3
B-to-B-Marketing
3
Business-to-business marketing
3
China
3
Communication
3
Confidence
3
Corporate culture
3
Creativity
3
Deutschland
3
Dienstleistungsqualität
3
Germany
3
Job design
3
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
16
Graue Literatur
7
Non-commercial literature
7
Arbeitspapier
6
Guidebook
6
Hochschulschrift
6
Ratgeber
6
Working Paper
6
Thesis
4
Aufsatz im Buch
3
Book section
3
more ...
less ...
Language
All
English
14
German
2
Author
All
Anthony, Christina I.
1
Ariely, Dan
1
Arndt, Aaron D.
1
Barksdale, Hiram C.
1
Bradford, Kevin Duane
1
Brexendorf, Tim Oliver
1
Butler, Christina Lea
1
Carney, Dana R.
1
Cowley, Elizabeth
1
Curran, James M.
1
Dahl, Darren W.
1
Dunn, Elizabeth W.
1
Evanschitzky, Heiner
1
Gierl, Heribert
1
Gilliam, David A.
1
Goh, Jin X.
1
Hall, Judith A.
1
Hamwi, G. Alexander
1
Harris, Lloyd C.
1
Hwang, Jinsoo
1
Hyun, Sunghyup Sean
1
Johnson, Julie T.
1
Juanchich, Marie
1
Karande, Kiran
1
Kim, Samuel Seongseop
1
Lennerts, Silke
1
Liu, Yongmei
1
Norton, Michael I.
1
Prykop, Catja
1
Ramarajan, Lakshmi
1
Rosen, Deborah E.
1
Rothbard, Nancy P.
1
Rutherford, Brian N.
1
Sharma, Arun
1
Shi, Yuying
1
Sirota, Miroslav
1
Stiegelmayr, Karin
1
Stockton, William
1
Tao, Kungpo
1
Tomczak, Torsten
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Academy of Management journal : AMJ
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
International journal of hospitality management
1
Journal of marketing theory and practice
1
Journal of marketing theory and practice : JMTP
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Harnessing internal support to enhance customer relationships : the role of networking, helping, and allocentrism
Bradford, Kevin Duane
;
Liu, Yongmei
;
Shi, Yuying
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 140-158
Persistent link: https://www.econbiz.de/10012181613
Saved in:
2
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
3
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
4
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
5
Should the devil sell Prada? : retail rejection increases aspiring consumers' desire for the brand
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
3
,
pp. 590-609
Persistent link: https://www.econbiz.de/10010473431
Saved in:
6
Storytelling during retail sales encounters
Gilliam, David A.
;
Zablah, Alex R.
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 488-494
Persistent link: https://www.econbiz.de/10009768987
Saved in:
7
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
Saved in:
8
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
9
Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander
;
Rutherford, Brian N.
;
Barksdale, …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
Saved in:
10
The persuasive "power" of stigma?
Norton, Michael I.
;
Dunn, Elizabeth W.
;
Carney, Dana R.
; …
- In:
Organizational behavior and human decision processes : …
117
(
2012
)
2
,
pp. 261-268
Persistent link: https://www.econbiz.de/10009507158
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->