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subject:"Service industry"
~isPartOf:"Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]"
~isPartOf:"Die Betriebswirtschaft : DBW"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research"
~subject:"Bibliometrics"
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Service industry
Bibliometrics
Services marketing
42
Dienstleistungsmarketing
40
Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
18
Konsumentenverhalten
18
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungssektor
10
Dienstleistung
8
Services
8
Brand image
7
Markenimage
7
Brand management
6
Markenführung
6
Brand
5
Customer service
5
Markenartikel
5
Theory
5
Kundenservice
4
Service-Dominant Logic
4
Service-dominant logic
4
Theorie
4
Customer integration
3
Gastgewerbe
3
Hospitality industry
3
Hotel industry
3
Hotellerie
3
Kundenintegration
3
Lieferantenmanagement
3
Service innovation
3
Supplier relationship management
3
Tourism industry
3
Tourismuswirtschaft
3
Airline
2
B-to-B-Marketing
2
Beschwerdemanagement
2
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Belboula, Imène
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Edvardsson, Bo
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Field, Joy M.
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Finsterwalder, Jörg
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Fotheringham, Darima
1
Gremler, Dwayne D.
1
Grohmann, Marcella Maria
1
Gummesson, Evert
1
Gustafsson, Anders
1
Holtz, Bettina
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Hon, Alice H. Y.
1
Huang, Ming-Hui
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Kamarulzaman, Yusniza
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Koskela-Huotari, Kaisa
1
Kumar, Satish
1
Kuppelwieser, Volker
1
Lai, John
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Lui, Steven S.
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Tronvoll, Bård
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Ulaga, Wolfgang
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Vink, Josina
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Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
Die Betriebswirtschaft : DBW
International journal of contemporary hospitality management
Journal of retailing and consumer services
Journal of service research
The journal of services marketing
12
Journal of service management
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service research : JSR
5
Services marketing quarterly
5
Fokus Dienstleistungsmarketing
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of the Academy of Marketing Science
4
SpringerLink / Bücher
4
The service industries journal
4
European journal of marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Managing service quality : MSQ ; an international journal
3
A Research Agenda for Service Marketing
2
Business process management journal
2
Business-to-Business-Marketing
2
Dienstleistungsmanagement : Jahrbuch
2
Entrepreneurial Marketing : Besonderheiten, Aufgaben und Lösungsansätze für Gründungsunternehmen
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrielle Dienstleistungen: Servicestrategie oder Outsourcing?
2
International journal of quality and service sciences
2
Journal of business research : JBR
2
Marketing theory
2
Neue Herausforderungen an das Dienstleistungsmarketing
2
The journal of business & industrial marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in services marketing
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Betriebswirtschaftliche Abhandlungen
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
CIM professional
1
Consultancy and innovation : the business service revolution in Europe
1
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ECONIS (ZBW)
12
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
4
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
5
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
8
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
9
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
10
Auswirkungen von Tarifwahlentscheidungen auf die Nutzung von Dienstleistungen
Robbert, Thomas
;
Roth, Stefan
- In:
Beiträge zur Dienstleistungsmarketing-Forschung : …
,
(pp. 149-173)
.
2011
Persistent link: https://www.econbiz.de/10009307380
Saved in:
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