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subject:"Service industry"
~isPartOf:"Journal of retailing and consumer services"
~person:"Al-alak, Basheer A."
~person:"Le Thi Hong Tam"
~person:"Roy, Sanjit"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Service industry
Beziehungsmarketing
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Dienstleistungsmarketing
3
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Services marketing
3
Customer satisfaction
2
Dienstleistungsqualität
2
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Service quality
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Partial least squares
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Al-alak, Basheer A.
Le Thi Hong Tam
Roy, Sanjit
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Agrawal, Shiv Ratan
1
Belboula, Imène
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Bodet, Guillaume
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Mohd-Any, Amrul Asraf
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Journal of retailing and consumer services
Journal of strategic marketing
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1
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
2
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
3
Impact of marketing activities on relationship quality in the Malaysian banking sector
Al-alak, Basheer A.
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 347-356
Persistent link: https://www.econbiz.de/10010348751
Saved in:
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