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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Complaint management"
~subject:"Emotion"
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USA
Complaint management
Emotion
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
30
Dienstleistungsqualität
30
Relationship marketing
30
Service quality
30
Online retailing
9
Online-Handel
9
Confidence
7
Satisfaction
7
Vertrauen
7
Beschwerdemanagement
6
Brand image
6
Consumer satisfaction
6
E-commerce
6
Electronic Commerce
6
Internet marketing
6
Markenimage
6
Online-Marketing
6
Brand loyalty
5
Brand management
5
Customer service
5
Kundenservice
5
Markenführung
5
Social Web
5
Social web
5
Trust
5
China
4
Data protection
4
Datenschutz
4
Holiday behaviour
4
Structural equation model
4
Strukturgleichungsmodell
4
Urlaubsverhalten
4
Viral marketing
4
Virales Marketing
4
Arbeitszufriedenheit
3
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Article
7
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7
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7
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English
7
Author
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Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Akhtar, Nadeem
1
Che, Tong
1
Cui, Jinsheng
1
Du, Wenxuan
1
Feng, Bo
1
Jeong, Yunduk
1
Ji, Meng
1
Khan, Muhammad Ishfaq
1
Kim, Euisoo
1
Kim, Jong-Hyeong
1
Kim, Sukkyu
1
Liu, Da
1
Quach, Sara
1
Radu, Alexandru
1
Riaz, Zeeshan
1
Surachartkumtonkun, Jiraporn
1
Thaichon, Park
1
Weaven, Scott
1
Youn, Hyewon
1
Zheng, Xiabing
1
Zhong, Jianan
1
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Published in...
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Asia Pacific journal of marketing and logistics
International journal of hospitality management
58
Journal of business research : JBR
49
Journal of retailing and consumer services
43
Journal of hospitality marketing & management
29
Service business
24
The journal of services marketing
23
Journal of travel and tourism marketing
16
Tourism management perspectives : TMP
15
Services marketing quarterly
13
Tourism management : research, policies, practice
13
International journal of contemporary hospitality management
12
The service industries journal
12
Journal of air transport management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Journal of service management
9
Journal of service research
9
Journal of service research : JSR
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Psychology & marketing
7
Total quality management & business excellence
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
European journal of marketing
6
Marketing letters : a journal of research in marketing
6
SpringerLink / Bücher
6
Tourism review
6
International journal of services, economics and management
5
Journal of hospitality and tourism insights
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of the Academy of Marketing Science
5
Quality management journal : QMJ
5
The Cornell hospitality quarterly
5
Australasian marketing journal
4
European journal of marketing : EJM
4
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ECONIS (ZBW)
7
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1
The 18th FINA world masters championships and destination loyalty
Kim, Euisoo
;
Kim, Sukkyu
;
Jeong, Yunduk
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 622-640
Persistent link: https://www.econbiz.de/10014486765
Saved in:
2
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
5
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
6
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
7
Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan
;
Khan, Muhammad Ishfaq
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
Saved in:
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