//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Complaint management"
~subject:"Markenimage"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Markenimage
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
30
Dienstleistungsqualität
30
Relationship marketing
30
Service quality
30
Online retailing
9
Online-Handel
9
Confidence
7
Satisfaction
7
Vertrauen
7
Beschwerdemanagement
6
Brand image
6
Consumer satisfaction
6
E-commerce
6
Electronic Commerce
6
Internet marketing
6
Online-Marketing
6
Brand loyalty
5
Brand management
5
Customer service
5
Kundenservice
5
Markenführung
5
Social Web
5
Social web
5
Trust
5
China
4
Data protection
4
Datenschutz
4
Holiday behaviour
4
Structural equation model
4
Strukturgleichungsmodell
4
Urlaubsverhalten
4
Viral marketing
4
Virales Marketing
4
Arbeitszufriedenheit
3
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Akhtar, Nadeem
1
Akoglu, Halil Erdem
1
Che, Tong
1
Cui, Jinsheng
1
Du, Wenxuan
1
Dwivedi, Abhishek
1
Feng, Bo
1
Ji, Meng
1
Johnson, Lester W.
1
Khan, Muhammad Ishfaq
1
Kim, Jong-Hyeong
1
Leckie, Civilai
1
Liu, Da
1
Malhotra, Gunjan
1
Okumuş, Abdullah
1
Pu, Yongjian
1
Quach, Sara
1
Radu, Alexandru
1
Riaz, Zeeshan
1
Saleem, Muhammad Abid
1
Su, Chun
1
Surachartkumtonkun, Jiraporn
1
Thaichon, Park
1
Uysal, Adem
1
Weaven, Scott
1
Yaseen, Asif
1
Youn, Hyewon
1
Zahra, Sadaf
1
Zheng, Xiabing
1
Zhong, Jianan
1
Zhou, Qiuxiang
1
Özbek, Oğuz
1
more ...
less ...
Published in...
All
Asia Pacific journal of marketing and logistics
Journal of business research : JBR
51
Journal of retailing and consumer services
48
International journal of hospitality management
36
Journal of hospitality marketing & management
28
Service business
22
Journal of travel and tourism marketing
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of strategic marketing
14
The journal of services marketing
14
International journal of contemporary hospitality management
13
The journal of brand management : an international journal
13
Services marketing quarterly
11
The service industries journal
10
Tourism management : research, policies, practice
10
Psychology & marketing
9
The journal of product & brand management
9
Journal of air transport management
8
Journal of service research : JSR
8
Journal of vacation marketing
8
Journal of hospitality and tourism insights
7
Journal of service management
7
Journal of service theory and practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
SpringerLink / Bücher
7
Global business review
6
Journal of destination marketing & management
6
Journal of service research
6
Marketing letters : a journal of research in marketing
6
Tourism management perspectives : TMP
6
International journal of services, economics and management
5
Journal of Islamic marketing
5
Journal of consumer marketing
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Marketing intelligence & planning
5
Quality management journal : QMJ
5
Total quality management & business excellence
5
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
2
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
5
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
6
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
7
Consumer retention in two-wheeler industry : a moderated mediation model
Malhotra, Gunjan
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
8
,
pp. 1681-1701
Persistent link: https://www.econbiz.de/10013391124
Saved in:
8
The effect of consumer-based brand authenticity on customer satisfaction and brand loyalty
Uysal, Adem
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
8
,
pp. 1740-1760
Persistent link: https://www.econbiz.de/10013391127
Saved in:
9
The effect of brand experiences on brand loyalty through perceived quality and brand trust : a study on sports consumers
Akoglu, Halil Erdem
;
Özbek, Oğuz
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2130-2148
Persistent link: https://www.econbiz.de/10013552979
Saved in:
10
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->