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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Complaint management"
~subject:"Satisfaction"
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USA
Complaint management
Satisfaction
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
30
Dienstleistungsqualität
30
Relationship marketing
30
Service quality
30
Online retailing
9
Online-Handel
9
Confidence
7
Vertrauen
7
Beschwerdemanagement
6
Brand image
6
Consumer satisfaction
6
E-commerce
6
Electronic Commerce
6
Internet marketing
6
Markenimage
6
Online-Marketing
6
Brand loyalty
5
Brand management
5
Customer service
5
Kundenservice
5
Markenführung
5
Social Web
5
Social web
5
Trust
5
China
4
Data protection
4
Datenschutz
4
Holiday behaviour
4
Structural equation model
4
Strukturgleichungsmodell
4
Urlaubsverhalten
4
Viral marketing
4
Virales Marketing
4
Arbeitszufriedenheit
3
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Article
13
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13
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13
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English
13
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Lee, Dae Hui
2
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Akhtar, Nadeem
1
Che, Tong
1
Cui, Jinsheng
1
Dhir, Sanjay
1
Du, Wenxuan
1
Feng, Bo
1
Fernando, Yudi
1
Goh Yen Nee
1
Ji, Meng
1
Khan, Muhammad Ishfaq
1
Kim, Jong-Hyeong
1
Köcher, Sören
1
Liu, Da
1
Mohsen Ali Murshid
1
Moriuchi, Emi
1
Nayak, Jogendra Kumar
1
Oliveira, Mauro José de
1
Paul, Justin
1
Quach, Sara
1
Radu, Alexandru
1
Rahman, Mohammad M.
1
Riaz, Zeeshan
1
Rosenberger, Philip J., III.
1
Sharma, Deepika
1
Singh, Rashmi
1
Surachartkumtonkun, Jiraporn
1
Taggar, Rashi
1
Takahashi, Ikuo
1
Thaichon, Park
1
Weaven, Scott
1
Youn, Hyewon
1
Yun, Jin Ho
1
Zheng, Xiabing
1
Zhong, Jianan
1
Zurina Mohaidin
1
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Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
66
Service business
32
Tourism management : research, policies, practice
29
The journal of services marketing
26
Journal of hospitality marketing & management
22
Tourism management perspectives : TMP
21
International journal of contemporary hospitality management
17
Journal of hospitality and tourism insights
15
International journal of bank marketing
13
Journal of service management
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
13
Journal of air transport management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
International journal of event and festival management
10
Journal of Services Marketing
10
International journal of quality & reliability management
9
International review on public and non-profit marketing
9
Journal of strategic marketing
9
Services marketing quarterly
9
The service industries journal
9
Tourism review
9
Journal of service research : JSR
8
Journal of service theory and practice
8
Journal of travel and tourism marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Marketing letters : a journal of research in marketing
7
The international journal of bank marketing : IJBM
7
Total quality management & business excellence
7
International journal of quality and service sciences
6
International journal of services, economics and management
6
Journal of financial services marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Marketing intelligence & planning
6
SpringerLink / Bücher
6
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ECONIS (ZBW)
13
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1
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
2
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
Saved in:
3
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
4
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
5
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
6
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
7
Linkages among extended service quality, distinct perceived value and satisfaction in the exhibition trust-building process
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 817-842
Persistent link: https://www.econbiz.de/10013163382
Saved in:
8
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
9
Deciphering the impact of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour
Sharma, Deepika
;
Paul, Justin
;
Dhir, Sanjay
;
Taggar, Rashi
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2052-2072
Persistent link: https://www.econbiz.de/10013552967
Saved in:
10
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
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