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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Global business review"
~subject:"Complaint management"
~subject:"Emotion"
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USA
Complaint management
Emotion
Customer satisfaction
23
Kundenzufriedenheit
23
Consumer behaviour
13
Dienstleistungsqualität
13
Konsumentenverhalten
13
Service quality
13
Beziehungsmarketing
10
Relationship marketing
10
India
6
Indien
6
Brand image
5
Markenimage
5
customer satisfaction
5
Brand management
4
Markenführung
4
Structural equation model
4
Strukturgleichungsmodell
4
Personal banking
3
Privatkundengeschäft
3
customer loyalty
3
service quality
3
Arbeitszufriedenheit
2
Brand
2
Brand experience
2
Customer experience
2
E-commerce
2
Electronic Banking
2
Electronic Commerce
2
Electronic banking
2
Führungsstil
2
Gastronomie
2
Internet marketing
2
Job satisfaction
2
Leadership style
2
Markenartikel
2
Mobile communications
2
Mobilkommunikation
2
Online retailing
2
Online-Handel
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Agarwal, Sonali
1
Bapat, Dhananjay
1
Fazel, Hesham
1
Goswami, Sinmoy
1
Guo, Wenxia
1
Muralidharan, Etayankara
1
Sarma, Mrinmoy K.
1
Thanigan, Jayanthi
1
Wei, William
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Global business review
International journal of hospitality management
58
Journal of business research : JBR
49
Journal of retailing and consumer services
43
Journal of hospitality marketing & management
29
Service business
24
The journal of services marketing
23
Journal of travel and tourism marketing
16
Tourism management perspectives : TMP
15
Services marketing quarterly
13
Tourism management : research, policies, practice
13
International journal of contemporary hospitality management
12
The service industries journal
12
Journal of air transport management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Journal of service management
9
Journal of service research
9
Journal of service research : JSR
9
Journal of service theory and practice
9
Asia Pacific journal of marketing and logistics
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Psychology & marketing
7
Total quality management & business excellence
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
European journal of marketing
6
Marketing letters : a journal of research in marketing
6
SpringerLink / Bücher
6
Tourism review
6
International journal of services, economics and management
5
Journal of hospitality and tourism insights
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of the Academy of Marketing Science
5
Quality management journal : QMJ
5
The Cornell hospitality quarterly
5
Australasian marketing journal
4
European journal of marketing : EJM
4
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ECONIS (ZBW)
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1
Deep learning-based sentiment analysis : establishing customer dimension as the lifeblood of business management
Agarwal, Sonali
- In:
Global business review
23
(
2022
)
1
,
pp. 119-136
Persistent link: https://www.econbiz.de/10012822096
Saved in:
2
Organizational response to goods failure complaints : the role of culture on perceptions of interactional justice and customer satisfaction
Muralidharan, Etayankara
;
Guo, Wenxia
;
Fazel, Hesham
; …
- In:
Global business review
22
(
2021
)
6
,
pp. 1327-1344
Persistent link: https://www.econbiz.de/10012660399
Saved in:
3
Modelling customer delight in hotel industry
Goswami, Sinmoy
;
Sarma, Mrinmoy K.
- In:
Global business review
20
(
2019
)
2
,
pp. 405-419
Persistent link: https://www.econbiz.de/10012035708
Saved in:
4
Exploring relationship among brand experience dimensions, brand evaluation and brand loyalty
Bapat, Dhananjay
;
Thanigan, Jayanthi
- In:
Global business review
17
(
2016
)
6
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011665165
Saved in:
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