Modelling customer delight in hotel industry
Year of publication: |
2019
|
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Authors: | Goswami, Sinmoy ; Sarma, Mrinmoy K. |
Published in: |
Global business review. - New Delhi [u.a.] : SAGE Publ., ISSN 0973-0664, ZDB-ID 2211884-6. - Vol. 20.2019, 2, p. 405-419
|
Subject: | Customer delight | pleasant surprises | excitement | positive feelings | surpassing expectations | Emotion | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications |
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