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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Customer satisfaction
33
Kundenzufriedenheit
33
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
20
Service quality
20
Beziehungsmarketing
19
Relationship marketing
19
Customer service
9
Kundenservice
9
Beschwerdemanagement
6
Online retailing
6
Online-Handel
6
Emotion
5
Satisfaction
5
Customer experience
4
Customer loyalty
4
Service recovery
4
Arbeitszufriedenheit
3
Customer delight
3
Customer integration
3
Dienstleistungssektor
3
Distribution channel
3
Einzelhandel
3
Gerechtigkeit
3
Internet marketing
3
Job satisfaction
3
Justice
3
Kundenintegration
3
Online-Marketing
3
Retail trade
3
Service industry
3
Vertriebsweg
3
Brand management
2
Co-creation
2
Confidence
2
Customer engagement
2
Customer value
2
Dienstleistungsmanagement
2
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7
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English
7
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Allen, Alexis M.
1
Bacile, Todd J.
1
Chiew, Tung Moi
1
Crisafulli, Benedetta
1
Dao, Hung M.
1
Ellinger, Alexander E.
1
Jang, Sungha
1
Kleinaltenkamp, Michael
1
Mathies, Christine
1
Mothersbaugh, David L.
1
Mulky, Avinash G.
1
Prasad, Ashutosh
1
Ranjan, Kumar Rakesh
1
Ratchford, Brian Thomas
1
Reynolds, Kristy E.
1
Shin, Hyunju
1
Singh, Jaywant
1
Sugathan, Praveen
1
Theotokis, Aristeidis
1
Wolter, Jeremy S.
1
Xu, Pei
1
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service theory and practice : JSTP
Journal of business research : JBR
37
Journal of retailing and consumer services
26
International journal of hospitality management
25
Journal of hospitality marketing & management
19
Service business
19
The journal of services marketing
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Journal of service theory and practice
6
Journal of strategic marketing
6
The service industries journal
6
Journal of air transport management
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of service research
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
Tourism management : research, policies, practice
5
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of travel and tourism marketing
4
Quality management journal : QMJ
4
Total quality management & business excellence
4
Asia-Pacific journal of business administration
3
European journal of marketing : EJM
3
International journal of bank marketing
3
Journal of hospitality and tourism insights
3
Journal of marketing theory and practice
3
Journal of the Academy of Marketing Science
3
Marketing intelligence & planning
3
Psychology & marketing
3
Public management review
3
Tourism management perspectives : TMP
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ECONIS (ZBW)
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1
Self-service technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.
;
Theotokis, Aristeidis
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 25-39
Persistent link: https://www.econbiz.de/10012592151
Saved in:
2
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
3
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
4
Atypical shifts post-failure : influence of co-creation on attribution and future motivation to co-create
Sugathan, Praveen
;
Ranjan, Kumar Rakesh
;
Mulky, Avinash G.
- In:
Journal of interactive marketing : a quarterly …
38
(
2017
),
pp. 64-81
Persistent link: https://www.econbiz.de/10011695225
Saved in:
5
Consumer search of multiple information sources and its impact on consumer price satisfaction
Jang, Sungha
;
Prasad, Ashutosh
;
Ratchford, Brian Thomas
- In:
Journal of interactive marketing : a quarterly …
40
(
2017
),
pp. 24-40
Persistent link: https://www.econbiz.de/10011777301
Saved in:
6
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
7
Managing online service recovery : procedures, justice and customer satisfaction
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 764-787
Persistent link: https://www.econbiz.de/10011599230
Saved in:
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