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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~subject:"Complaint management"
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USA
Complaint management
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
7
Relationship marketing
7
Online retailing
5
Online-Handel
5
Dienstleistungsqualität
4
Service quality
4
Beschwerdemanagement
3
Distribution channel
3
Einzelhandel
3
Internet marketing
3
Online-Marketing
3
Retail trade
3
Vertriebsweg
3
Confidence
2
Customer service
2
E-commerce
2
Electronic Commerce
2
Kundenservice
2
Satisfaction
2
Service recovery
2
Social Web
2
Social web
2
Vertrauen
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Attribution
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Automobiles
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Betriebliche Wertschöpfung
1
Brand image
1
Brand management
1
Brand strategy
1
Brands
1
Channel
1
Club theory
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Clubtheorie
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Allen, Alexis M.
1
Bacile, Todd J.
1
Dao, Hung M.
1
Jang, Sungha
1
Mulky, Avinash G.
1
Prasad, Ashutosh
1
Ranjan, Kumar Rakesh
1
Ratchford, Brian Thomas
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Sugathan, Praveen
1
Theotokis, Aristeidis
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Wolter, Jeremy S.
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Xu, Pei
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of business research : JBR
37
Journal of retailing and consumer services
26
International journal of hospitality management
25
Journal of hospitality marketing & management
19
Service business
19
The journal of services marketing
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Journal of service theory and practice
6
Journal of strategic marketing
6
The service industries journal
6
Journal of air transport management
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of service research
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
Tourism management : research, policies, practice
5
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of travel and tourism marketing
4
Quality management journal : QMJ
4
Total quality management & business excellence
4
Asia-Pacific journal of business administration
3
European journal of marketing : EJM
3
International journal of bank marketing
3
Journal of hospitality and tourism insights
3
Journal of marketing theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Marketing intelligence & planning
3
Psychology & marketing
3
Public management review
3
Tourism management perspectives : TMP
3
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ECONIS (ZBW)
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1
Self-service technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.
;
Theotokis, Aristeidis
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 25-39
Persistent link: https://www.econbiz.de/10012592151
Saved in:
2
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
3
Atypical shifts post-failure : influence of co-creation on attribution and future motivation to co-create
Sugathan, Praveen
;
Ranjan, Kumar Rakesh
;
Mulky, Avinash G.
- In:
Journal of interactive marketing : a quarterly …
38
(
2017
),
pp. 64-81
Persistent link: https://www.econbiz.de/10011695225
Saved in:
4
Consumer search of multiple information sources and its impact on consumer price satisfaction
Jang, Sungha
;
Prasad, Ashutosh
;
Ratchford, Brian Thomas
- In:
Journal of interactive marketing : a quarterly …
40
(
2017
),
pp. 24-40
Persistent link: https://www.econbiz.de/10011777301
Saved in:
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