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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
~subject:"Internet marketing"
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USA
Complaint management
Internet marketing
Customer satisfaction
323
Kundenzufriedenheit
321
Consumer behaviour
267
Konsumentenverhalten
267
Beziehungsmarketing
206
Relationship marketing
206
Dienstleistungsqualität
179
Service quality
179
Einzelhandel
66
Retail trade
66
Online retailing
61
Online-Handel
61
Satisfaction
52
Customer service
43
Kundenservice
43
E-commerce
36
Electronic Commerce
36
Brand management
32
Markenführung
32
Viral marketing
32
Virales Marketing
32
Customer loyalty
28
Beschwerdemanagement
26
Customer experience
26
Brand image
24
Confidence
24
Markenimage
24
Online-Marketing
24
Vertrauen
24
Social Web
22
Social web
22
Customer integration
21
Kundenintegration
21
Emotion
20
Mobile communications
20
Mobilkommunikation
20
Customer retention
19
Loyalty
19
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English
50
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Alnawas, Ibrahim
2
Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Pacheco, Natália Araújo
2
Park, Jungkun
2
Rokonuzzaman, Md
2
Aburub, Faisal
1
Adil, Mohd
1
Ahmad, Norita B.
1
Ahn, Jiseon
1
Al Khateeb, Amr
1
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Anshu, Kumari
1
Arikan, Esra
1
Ashill, Nicholas J.
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Barta, Sergio
1
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Borges, Adilson
1
Botelho, Miguel
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Carlson, Jamie
1
Chen, Ke
1
Chen, Nuoya
1
Cheng, Peng
1
Chih, Wen-Hai
1
Chiu, Hsin-Yi
1
Cho, Youngju
1
Claye-Puaux, Sophie
1
Dash, Ganesh
1
Dogra, Nikhil
1
Dootson, Paula
1
Duarte, Paulo
1
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Journal of retailing and consumer services
Journal of business research : JBR
48
International journal of hospitality management
34
Journal of hospitality marketing & management
27
Service business
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of contemporary hospitality management
11
The journal of services marketing
11
Journal of service research : JSR
10
Services marketing quarterly
10
Journal of hospitality and tourism insights
9
Journal of strategic marketing
9
Journal of service theory and practice
8
The service industries journal
8
Journal of travel and tourism marketing
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service management
6
Journal of service research
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
International journal of electronic marketing and retailing : IJEMR
5
International journal of internet marketing and advertising : IJIMA
5
International journal of quality and service sciences
5
Journal of air transport management
5
Journal of global marketing
5
Journal of internet commerce
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Marketing intelligence & planning
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
Technological forecasting & social change : an international journal
5
International Journal of Quality & Reliability Management
4
International journal of retail and distribution management
4
International journal of services, economics and management
4
International journal of technology marketing : IJTMkt
4
Journal of Services Marketing
4
Journal of consumer marketing
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
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ECONIS (ZBW)
50
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
3
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
4
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
5
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
6
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
7
Consequences of consumer regret with online shopping
Barta, Sergio
;
Gurrea Sarasa, Raquel
;
Flavián Blanco, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
Saved in:
8
Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
Park, Jungkun
;
Hong, EunPyo
;
Ahn, Jiseon
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303390
Saved in:
9
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
10
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
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