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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Customer satisfaction
323
Kundenzufriedenheit
321
Consumer behaviour
267
Konsumentenverhalten
267
Beziehungsmarketing
206
Relationship marketing
206
Dienstleistungsqualität
179
Service quality
179
Einzelhandel
66
Retail trade
66
Online retailing
61
Online-Handel
61
Satisfaction
52
Customer service
43
Kundenservice
43
E-commerce
36
Electronic Commerce
36
Brand management
32
Markenführung
32
Viral marketing
32
Virales Marketing
32
Customer loyalty
28
Beschwerdemanagement
26
Customer experience
26
Brand image
24
Confidence
24
Internet marketing
24
Markenimage
24
Online-Marketing
24
Vertrauen
24
Social Web
22
Social web
22
Customer integration
21
Kundenintegration
21
Emotion
20
Mobile communications
20
Mobilkommunikation
20
Customer retention
19
Loyalty
19
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Article
26
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26
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26
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English
26
Author
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Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Arikan, Esra
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Borges, Adilson
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Chen, Ke
1
Chen, Nuoya
1
Cheng, Peng
1
Chih, Wen-Hai
1
Cho, Youngju
1
Claye-Puaux, Sophie
1
Dootson, Paula
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Ford, John B.
1
Geuens, Maggie
1
Gligor, David
1
Gul-E-Rana
1
Hanzaee, Kambiz Heidarzadeh
1
Honora, Andreawan
1
Hu, Jing
1
Huang, Yu-Shan
1
Jacquemier-Paquin, Laure
1
Jeanpert, Sophie
1
Jiao, Jinfeng
1
Jung, Na Young
1
Karande, Kiran
1
Khantimirov, Denis
1
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Journal of retailing and consumer services
Journal of business research : JBR
39
International journal of hospitality management
25
Journal of hospitality marketing & management
19
Service business
19
The journal of services marketing
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of service theory and practice
7
The service industries journal
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Journal of service research
6
Journal of strategic marketing
6
Tourism management : research, policies, practice
6
Journal of air transport management
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
International Journal of Quality & Reliability Management
4
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of Services Marketing
4
Journal of consumer marketing
4
Journal of hospitality and tourism insights
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of travel and tourism marketing
4
Quality management journal : QMJ
4
Total quality management & business excellence
4
Asia-Pacific journal of business administration
3
European journal of marketing : EJM
3
International journal of bank marketing
3
Journal of global marketing
3
Journal of marketing theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Marketing intelligence & planning
3
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ECONIS (ZBW)
26
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11
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
12
The role of human interaction in complaint handling
Jeanpert, Sophie
;
Jacquemier-Paquin, Laure
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648974
Saved in:
13
Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık
;
Gligor, David
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
Saved in:
14
Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan
;
Hu, Jing
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
Saved in:
15
Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Saved in:
16
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
17
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
18
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
19
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
20
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
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