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subject:"USA"
~accessRights:"restricted"
~subject:"Arbeitszufriedenheit"
~subject:"Complaint management"
~subject:"Markenimage"
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USA
Arbeitszufriedenheit
Complaint management
Markenimage
Customer satisfaction
5,544
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5,455
Consumer behaviour
2,868
Konsumentenverhalten
2,867
Service quality
2,866
Dienstleistungsqualität
2,854
Beziehungsmarketing
2,438
Relationship marketing
2,438
Satisfaction
649
customer satisfaction
539
Online retailing
520
Online-Handel
520
Holiday behaviour
503
Urlaubsverhalten
503
Customer service
472
Kundenservice
469
Job satisfaction
468
Emotion
403
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383
Electronic Commerce
381
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379
Tourism
377
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375
Brand management
366
Markenführung
366
Qualitätsmanagement
359
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354
Brand image
350
satisfaction
350
Viral marketing
346
Virales Marketing
345
Hotel industry
341
Hotellerie
341
Einzelhandel
329
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Han, Heesup
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Grégoire, Yany
8
Guchait, Priyanko
7
Mattila, Anna S.
7
Sparks, Beverley
7
Hwang, Jinsoo
6
Hyun, Sunghyup Sean
6
Jang, Soocheong
6
Petrick, James F.
6
Sreejesh, S.
6
Wong, IpKin Anthony
6
Balaji, M. S.
5
Cai, Ruiying
5
Harun, Ahasan
5
Prentice, Catherine
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Ahn, Jiseon
4
Alrawadieh, Zaid
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Baker, Melissa A.
4
Chua, Bee-Lia
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Gil Saura, Irene
4
Gursoy, Dogan
4
Hsu, Cathy H. C.
4
Japutra, Arnold
4
Khan, Imran
4
Ladeira, Wagner Junior
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Lee, Choong-Ki
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Lee, JungHoon
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Liu, Chih-Hsing
4
Loureiro, Sandra Maria Correia
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Madera, Juan M.
4
McFadden, Kathleen L.
4
Moon, Hyoungeun
4
Padin, Carmen
4
Park, Jungkun
4
Prashar, Sanjeev
4
Prayag, Girish
4
Prybutok, Gayle
4
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Journal of business research : JBR
67
International journal of hospitality management
66
Journal of retailing and consumer services
60
Journal of hospitality marketing & management
42
Journal of travel and tourism marketing
24
Service business
24
The journal of services marketing
23
International journal of contemporary hospitality management
22
Tourism management : research, policies, practice
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of strategic marketing
16
Asia Pacific journal of marketing and logistics
15
Services marketing quarterly
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
The journal of brand management : an international journal
13
Journal of air transport management
12
Journal of hospitality and tourism insights
12
Journal of service management
12
The service industries journal
12
Journal of vacation marketing
11
Tourism management perspectives : TMP
11
The journal of business & industrial marketing
10
International journal of quality and service sciences
9
Psychology & marketing
9
The journal of product & brand management
9
Total quality management & business excellence
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
European journal of marketing
8
Global business review
8
Journal of service research : JSR
8
Journal of service theory and practice
8
European journal of marketing : EJM
7
Health care management review : HCM review
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of services, economics and management
7
International review on public and non-profit marketing
7
Journal of destination marketing & management
7
Journal of marketing
7
SpringerLink / Bücher
7
Tourism review
7
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ECONIS (ZBW)
1,229
RePEc
1
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1
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1
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
2
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
3
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
4
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
5
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
8
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
9
A brand like a friend : how brand likeability influences brand perception
Ohlwein, Martin
;
Bruno, Pascal
- In:
International journal of market research
64
(
2022
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013257982
Saved in:
10
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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