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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Dienstleistungsqualität
Customer satisfaction
5,544
Kundenzufriedenheit
5,455
Consumer behaviour
2,868
Konsumentenverhalten
2,867
Service quality
2,866
Beziehungsmarketing
2,438
Relationship marketing
2,438
Satisfaction
649
customer satisfaction
539
Online retailing
520
Online-Handel
520
Holiday behaviour
503
Urlaubsverhalten
503
Customer service
472
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
Emotion
403
Beschwerdemanagement
383
Electronic Commerce
381
E-commerce
379
Tourism
377
Tourismus
375
Brand management
366
Markenführung
366
Qualitätsmanagement
359
Quality management
354
Brand image
350
Markenimage
350
satisfaction
350
Viral marketing
346
Virales Marketing
345
Hotel industry
341
Hotellerie
341
Einzelhandel
329
Retail trade
328
Confidence
316
Vertrauen
314
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Online availability
All
Undetermined
Free
1,100
Type of publication
All
Article
2,890
Book / Working Paper
35
Type of publication (narrower categories)
All
Article in journal
2,844
Aufsatz in Zeitschrift
2,844
Aufsatz im Buch
46
Book section
46
Conference paper
33
Konferenzbeitrag
33
Hochschulschrift
9
Arbeitspapier
3
Aufsatzsammlung
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
Case study
2
Fallstudie
2
Konferenzschrift
2
Bibliografie
1
Lehrbuch
1
Textbook
1
Umfrage
1
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Language
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English
2,911
German
13
Undetermined
1
Author
All
Han, Heesup
24
Prentice, Catherine
15
Mattila, Anna S.
11
Balaji, M. S.
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Quach, Sara
9
Roy, Sanjit
9
Söderlund, Magnus
9
Bilgihan, Anil
8
Gong, Taeshik
8
Grégoire, Yany
8
Gustafsson, Anders
8
Prybutok, Victor R.
8
Sparks, Beverley
8
Xu, Xun
8
Ali, Faizan
7
Guchait, Priyanko
7
Gursoy, Dogan
7
Jebarajakirthy, Charles
7
Lee, Jin-soo
7
Mainardes, Emerson Wagner
7
Shahin, Arash
7
Su, LuJun
7
Wu, Luorong
7
Yi, Youjae
7
Cai, Ruiying
6
Chua, Bee-Lia
6
Fernandes, Teresa
6
Izogo, Ernest Emeka
6
Jaiswal, Deepak
6
Kant, Rishi
6
Liu, Chih-Hsing
6
McColl-Kennedy, Janet R.
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
Moon, Hyoungeun
6
Prybutok, Gayle
6
So, Kevin Kam Fung
6
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Institution
All
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
IGI Global
1
Nomos Verlagsgesellschaft
1
Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
157
Journal of business research : JBR
104
The journal of services marketing
74
Journal of hospitality marketing & management
66
Service business
59
International journal of contemporary hospitality management
52
The service industries journal
51
Total quality management & business excellence
51
Journal of air transport management
49
Journal of travel and tourism marketing
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Services marketing quarterly
45
Tourism management : research, policies, practice
41
The TQM journal : the international review of organizational improvement
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
International journal of quality & reliability management
32
Asia Pacific journal of marketing and logistics
31
International journal of services and operations management : IJSOM
29
International journal of quality and service sciences
28
Journal of service management
28
International journal of services, economics and management
27
Journal of service research
23
Journal of strategic marketing
22
The international journal of bank marketing : IJBM
22
Tourism management perspectives : TMP
22
International journal of productivity and quality management : IJPQM
21
International journal of business excellence : IJBEX
20
Journal of Islamic marketing
19
Journal of service theory and practice
19
Quality management journal : QMJ
19
Journal of hospitality and tourism insights
18
Journal of internet commerce
18
Journal of service research : JSR
17
International review on public and non-profit marketing
16
Journal of service theory and practice : JSTP
16
Technological forecasting & social change : an international journal
16
International journal of electronic marketing and retailing : IJEMR
15
Journal of marketing for higher education
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
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Source
All
ECONIS (ZBW)
2,924
RePEc
1
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1
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1
Customer satisfaction and internal control
Chen, Ting
;
Liu, Xiaotao Kelvin
;
Wan, Chi
;
Wang, Yakun
- In:
Journal of management accounting research : JMAR
36
(
2024
)
1
,
pp. 27-53
Persistent link: https://www.econbiz.de/10014507695
Saved in:
2
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
3
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
4
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
5
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
6
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
7
The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik
;
Taneja, Udita
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
Saved in:
8
The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction
Yan, Dongwei
;
Wang, Chenke
;
Sun, Tianyi
;
Wen, Decheng
- In:
Corporate social responsibility and environmental management
31
(
2024
)
3
,
pp. 2175-2194
Persistent link: https://www.econbiz.de/10014531293
Saved in:
9
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
10
Role of customer satisfaction as a mediator between sensory marketing and customer loyalty : a case of Pakistani restaurant industry
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Parveen, Shagufta
- In:
Journal of international food & agribusiness marketing
35
(
2023
)
5
,
pp. 559-581
Persistent link: https://www.econbiz.de/10014444377
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