The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction
Dongwei Yan, Chenke Wang, Tianyi Sun, Decheng Wen
| Year of publication: |
2024
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|---|---|
| Authors: | Yan, Dongwei ; Wang, Chenke ; Sun, Tianyi ; Wen, Decheng |
| Published in: |
Corporate social responsibility and environmental management. - Chichester : Wiley, ISSN 1535-3966, ZDB-ID 2083715-X. - Vol. 31.2024, 3, p. 2175-2194
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| Subject: | customer satisfaction | service experience | green perceived value | structural equation model | sustainable customer engagement | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/csr.2685 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014531293