//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Hotellerie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Hotellerie
Customer satisfaction
7,078
Kundenzufriedenheit
5,540
Consumer behaviour
3,076
Service quality
3,059
Konsumentenverhalten
2,916
Dienstleistungsqualität
2,890
Relationship marketing
2,533
Beziehungsmarketing
2,484
Satisfaction
683
customer satisfaction
549
Online retailing
533
Online-Handel
533
Customer service
531
Holiday behaviour
508
Urlaubsverhalten
508
Job satisfaction
486
Arbeitszufriedenheit
476
Kundenservice
476
Emotion
411
Tourism
406
Beschwerdemanagement
391
Electronic Commerce
388
E-commerce
387
Tourismus
378
Brand management
377
Quality management
377
Markenführung
370
Brand image
362
Qualitätsmanagement
360
satisfaction
355
Markenimage
354
Viral marketing
353
Virales Marketing
352
Retail trade
350
Hotel industry
347
Customer loyalty
346
Einzelhandel
337
Confidence
324
more ...
less ...
Online availability
All
Undetermined
Free
170
Type of publication
All
Article
786
Book / Working Paper
9
Type of publication (narrower categories)
All
Article in journal
750
Aufsatz in Zeitschrift
750
Aufsatz im Buch
17
Book section
17
research-article
13
Conference paper
4
Konferenzbeitrag
4
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
case-report
2
conceptual-paper
2
Case study
1
Fallstudie
1
Hochschulschrift
1
Lehrbuch
1
Textbook
1
Umfrage
1
review
1
more ...
less ...
Language
All
English
791
German
3
Undetermined
1
Author
All
Han, Heesup
19
Grégoire, Yany
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Jang, Soocheong
6
Law, Chun Hung Roberts
6
Mattila, Anna S.
6
Sparks, Beverley
6
Sreejesh, S.
6
Yu, Jongsik
6
Baker, Melissa A.
5
Guchait, Priyanko
5
Harun, Ahasan
5
Weber, Karin
5
Xu, Xun
5
Ali, Faizan
4
Cai, Ruiying
4
Cobanoglu, Cihan
4
Hsu, Cathy H. C.
4
Hu, Feng
4
Kim, Seongseop
4
Lee, Jin-soo
4
McFadden, Kathleen L.
4
Miao, Li
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
So, Kevin Kam Fung
4
Teichert, Thorsten
4
Van Vaerenbergh, Yves
4
Wu, Luorong
4
Al-Ansi, Amr
3
Alnawas, Ibrahim
3
Assaker, Guy
3
Bacile, Todd J.
3
Balaji, M. S.
3
Bradley, Graham L.
3
Bujisic, Milos
3
Béal, Mathieu
3
Caber, Meltem
3
more ...
less ...
Published in...
All
International journal of hospitality management
100
Journal of hospitality marketing & management
49
Journal of business research : JBR
41
International journal of contemporary hospitality management
35
Journal of retailing and consumer services
33
Journal of travel and tourism marketing
28
Tourism management : research, policies, practice
26
Service business
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Journal of hospitality and tourism insights
14
Tourism management perspectives : TMP
13
The journal of services marketing
12
Services marketing quarterly
9
Journal of service research : JSR
8
Asia Pacific journal of marketing and logistics
7
Journal of service management
7
Journal of service theory and practice
7
Journal of strategic marketing
7
The service industries journal
7
Total quality management & business excellence
7
Tourism and hospitality research : THR
7
Journal of marketing theory and practice : JMTP
6
Journal of service research
6
International journal of services, economics and management
5
Journal of air transport management
5
Journal of marketing
5
Marketing letters : a journal of research in marketing
5
Quality management journal : QMJ
5
SpringerLink / Bücher
5
The Cornell hospitality quarterly
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
International Journal of Quality & Reliability Management
4
International journal of quality and service sciences
4
Journal of Islamic marketing
4
Journal of Services Marketing
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Australasian marketing journal
3
more ...
less ...
Source
All
ECONIS (ZBW)
776
Other ZBW resources
18
RePEc
1
Showing
31
-
40
of
795
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
32
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
33
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
34
The role of sense of calling in the relationships between human resource practices, turnover intention and employee satisfaction in the hotel industry
Davras, Özgür
;
Davras, Gonca Manap
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1031-1049
Persistent link: https://www.econbiz.de/10014526842
Saved in:
35
Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq
;
Fazili, Asif Iqbal
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-45
Persistent link: https://www.econbiz.de/10014465453
Saved in:
36
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.
;
Miller, Jason
;
Whipple, Judith M.
; …
- In:
International journal of physical distribution and …
54
(
2024
)
1
,
pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
Saved in:
37
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
38
Consumer's re-participation in online flash sale after service failure : a moderated-mediation study
Sharma, Anjali
;
Jayasimha, K. R.
;
Srivastava, Himanshu …
- In:
Journal of global marketing
37
(
2024
)
3
,
pp. 194-211
Persistent link: https://www.econbiz.de/10015050010
Saved in:
39
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
40
Empathic accuracy in artificial intelligence service recovery
Xu, Xing'an
;
Wen, Najuan
;
Liu, Juan
- In:
Tourism review
79
(
2024
)
5
,
pp. 1058-1075
Persistent link: https://www.econbiz.de/10015049402
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->