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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Hotellerie"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Hotellerie
Customer satisfaction
7,010
Kundenzufriedenheit
5,472
Consumer behaviour
3,037
Service quality
3,029
Konsumentenverhalten
2,877
Dienstleistungsqualität
2,860
Relationship marketing
2,498
Beziehungsmarketing
2,449
Satisfaction
674
customer satisfaction
546
Customer service
524
Online retailing
521
Online-Handel
521
Holiday behaviour
503
Urlaubsverhalten
503
Job satisfaction
479
Arbeitszufriedenheit
469
Kundenservice
469
Emotion
403
Tourism
403
Beschwerdemanagement
384
Electronic Commerce
381
E-commerce
380
Quality management
377
Tourismus
375
Brand management
374
Markenführung
367
Qualitätsmanagement
360
Brand image
359
Markenimage
351
satisfaction
350
Viral marketing
347
Virales Marketing
346
Customer loyalty
345
Hotel industry
345
Retail trade
342
Einzelhandel
329
Confidence
316
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Free
169
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Article
777
Book / Working Paper
9
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Article in journal
741
Aufsatz in Zeitschrift
741
Aufsatz im Buch
17
Book section
17
research-article
13
Conference paper
4
Konferenzbeitrag
4
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
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2
case-report
2
conceptual-paper
2
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1
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1
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review
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English
782
German
3
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1
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Han, Heesup
19
Grégoire, Yany
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Jang, Soocheong
6
Law, Chun Hung Roberts
6
Mattila, Anna S.
6
Sparks, Beverley
6
Sreejesh, S.
6
Yu, Jongsik
6
Baker, Melissa A.
5
Guchait, Priyanko
5
Harun, Ahasan
5
Weber, Karin
5
Xu, Xun
5
Ali, Faizan
4
Cai, Ruiying
4
Cobanoglu, Cihan
4
Hsu, Cathy H. C.
4
Hu, Feng
4
Kim, Seongseop
4
Lee, Jin-soo
4
McFadden, Kathleen L.
4
Miao, Li
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
So, Kevin Kam Fung
4
Teichert, Thorsten
4
Van Vaerenbergh, Yves
4
Wu, Luorong
4
Al-Ansi, Amr
3
Alnawas, Ibrahim
3
Assaker, Guy
3
Bacile, Todd J.
3
Balaji, M. S.
3
Bradley, Graham L.
3
Bujisic, Milos
3
Béal, Mathieu
3
Caber, Meltem
3
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Published in...
All
International journal of hospitality management
100
Journal of hospitality marketing & management
49
Journal of business research : JBR
41
International journal of contemporary hospitality management
35
Journal of retailing and consumer services
33
Journal of travel and tourism marketing
28
Tourism management : research, policies, practice
25
Service business
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Tourism management perspectives : TMP
13
The journal of services marketing
12
Journal of hospitality and tourism insights
11
Services marketing quarterly
9
Journal of service research : JSR
8
Asia Pacific journal of marketing and logistics
7
Journal of service management
7
Journal of strategic marketing
7
Total quality management & business excellence
7
Tourism and hospitality research : THR
7
Journal of marketing theory and practice : JMTP
6
Journal of service research
6
Journal of service theory and practice
6
The service industries journal
6
International journal of services, economics and management
5
Journal of air transport management
5
Journal of marketing
5
Marketing letters : a journal of research in marketing
5
Quality management journal : QMJ
5
SpringerLink / Bücher
5
The Cornell hospitality quarterly
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
International Journal of Quality & Reliability Management
4
International journal of quality and service sciences
4
Journal of Islamic marketing
4
Journal of Services Marketing
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Asia-Pacific journal of business administration
3
Australasian marketing journal
3
European journal of marketing : EJM
3
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Source
All
ECONIS (ZBW)
767
Other ZBW resources
18
RePEc
1
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61
How innovation can influence customer satisfaction : case study of the Saccharum Hotel in Madeira
Cabral, Ana Melissa
;
Marques, João Paulo Coelho
- In:
International journal of innovation science
15
(
2023
)
1
,
pp. 80-93
Persistent link: https://www.econbiz.de/10013536564
Saved in:
62
Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija
;
Uusitalo, Outi
;
Ryynänen, Toni
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
Saved in:
63
Travelers' online review on hotel performance : analyzing facts with the theory of lodging and sentiment analysis
Roy, Gobinda
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014310851
Saved in:
64
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
65
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
66
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
67
Hotel service quality dimensions and attributes : an analysis of online hotel customer reviews
Kalnaovakul, Kanapot
;
Pornpisanu Promsivapallop
- In:
Tourism and hospitality research : THR
23
(
2023
)
3
,
pp. 420-440
Persistent link: https://www.econbiz.de/10014312455
Saved in:
68
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
69
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
70
Perceived injustice and brand love : the effectiveness of sympathetic vs empathetic responses to address consumer complaints of unjust specific service encounters
Ahmad, Fayez
;
Guzman, Francisco
- In:
The journal of product & brand management
32
(
2023
)
6
,
pp. 849-862
Persistent link: https://www.econbiz.de/10014315453
Saved in:
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