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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Hotellerie"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Hotellerie
Customer satisfaction
5,457
Kundenzufriedenheit
5,366
Service quality
2,825
Consumer behaviour
2,819
Konsumentenverhalten
2,818
Dienstleistungsqualität
2,812
Beziehungsmarketing
2,402
Relationship marketing
2,402
Satisfaction
636
customer satisfaction
536
Online retailing
512
Online-Handel
512
Holiday behaviour
481
Urlaubsverhalten
481
Customer service
467
Kundenservice
464
Arbeitszufriedenheit
462
Job satisfaction
462
Emotion
395
Beschwerdemanagement
380
Electronic Commerce
377
E-commerce
375
Tourism
362
Tourismus
360
Brand management
358
Markenführung
358
Qualitätsmanagement
357
Quality management
352
Brand image
345
Markenimage
345
Hotel industry
341
satisfaction
340
Viral marketing
336
Virales Marketing
335
Einzelhandel
322
Retail trade
321
Confidence
316
Vertrauen
314
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162
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Article
754
Book / Working Paper
9
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Article in journal
736
Aufsatz in Zeitschrift
736
Aufsatz im Buch
17
Book section
17
Conference paper
4
Konferenzbeitrag
4
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2
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2
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2
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2
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1
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1
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1
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1
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759
German
3
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1
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Han, Heesup
19
Grégoire, Yany
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Jang, Soocheong
6
Law, Chun Hung Roberts
6
Mattila, Anna S.
6
Sreejesh, S.
6
Yu, Jongsik
6
Guchait, Priyanko
5
Harun, Ahasan
5
Weber, Karin
5
Xu, Xun
5
Ali, Faizan
4
Baker, Melissa A.
4
Cai, Ruiying
4
Cobanoglu, Cihan
4
Hsu, Cathy H. C.
4
Hu, Feng
4
Kim, Seongseop
4
Lee, Jin-soo
4
McFadden, Kathleen L.
4
Miao, Li
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
So, Kevin Kam Fung
4
Teichert, Thorsten
4
Van Vaerenbergh, Yves
4
Wu, Luorong
4
Al-Ansi, Amr
3
Alnawas, Ibrahim
3
Assaker, Guy
3
Bacile, Todd J.
3
Balaji, M. S.
3
Bradley, Graham L.
3
Bujisic, Milos
3
Béal, Mathieu
3
Caber, Meltem
3
Casidy, Riza
3
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Published in...
All
International journal of hospitality management
100
Journal of hospitality marketing & management
49
Journal of business research : JBR
39
International journal of contemporary hospitality management
35
Journal of retailing and consumer services
33
Journal of travel and tourism marketing
28
Tourism management : research, policies, practice
25
Service business
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Tourism management perspectives : TMP
13
The journal of services marketing
12
Journal of hospitality and tourism insights
11
Services marketing quarterly
9
Journal of service research : JSR
8
Asia Pacific journal of marketing and logistics
7
Journal of service management
7
Journal of strategic marketing
7
Total quality management & business excellence
7
Tourism and hospitality research : THR
7
Journal of marketing theory and practice : JMTP
6
Journal of service theory and practice
6
The service industries journal
6
International journal of services, economics and management
5
Journal of air transport management
5
Journal of marketing
5
Journal of service research
5
Marketing letters : a journal of research in marketing
5
Quality management journal : QMJ
5
SpringerLink / Bücher
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
International journal of quality and service sciences
4
Journal of Islamic marketing
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
The Cornell hospitality quarterly
4
Asia-Pacific journal of business administration
3
Australasian marketing journal
3
European journal of marketing : EJM
3
International journal of bank marketing
3
International journal of economic perspectives : IJEP
3
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ECONIS (ZBW)
762
RePEc
1
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
3
Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.
;
Blomme, Robert J.
;
Kil, Arie
;
Honyenuga, …
- In:
Advances in hospitality and leisure
18
(
2023
),
pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
Saved in:
4
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
5
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
6
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
7
International management of customer orientation
González-Porras, José L.
;
Ruiz-Alba, José L.
; …
- In:
European journal of international management : EJIM
20
(
2023
)
1
,
pp. 143-166
Persistent link: https://www.econbiz.de/10014304958
Saved in:
8
Measuring customer satisfaction and hotel efficiency analysis : an approach based on data envelopment analysis
Kim, Changhee
;
Chung, Kyunghwa
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 257-266
Persistent link: https://www.econbiz.de/10013256797
Saved in:
9
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
10
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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