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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Markenimage"
~subject:"Viral marketing"
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USA
Complaint management
Markenimage
Viral marketing
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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274
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Article
1,055
Book / Working Paper
12
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1,012
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1,012
Aufsatz im Buch
24
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24
research-article
13
Conference paper
6
Konferenzbeitrag
6
Arbeitspapier
3
Graue Literatur
3
Hochschulschrift
3
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3
Working Paper
3
Lehrbuch
2
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2
case-report
2
conceptual-paper
2
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1
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1
review
1
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English
1,060
German
6
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1
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Han, Heesup
12
Grégoire, Yany
8
Sparks, Beverley
8
Liu, Chih-Hsing
7
Mattila, Anna S.
7
Sreejesh, S.
7
Jang, Soocheong
6
Yu, Jongsik
6
Baker, Melissa A.
5
Balaji, M. S.
5
Cai, Ruiying
5
Gil Saura, Irene
5
Guchait, Priyanko
5
Harun, Ahasan
5
Hwang, Jinsoo
5
Hyun, Sunghyup Sean
5
Khan, Imran
5
Kim, Jinkyung Jenny
5
So, Kevin Kam Fung
5
Weber, Karin
5
Bilgihan, Anil
4
Chua, Bee-Lia
4
Fatma, Mobin
4
Hanks, Lydia
4
Hsu, Cathy H. C.
4
Japutra, Arnold
4
Loureiro, Sandra Maria Correia
4
Lu, Lu
4
McFadden, Kathleen L.
4
Moliner-Velázquez, Beatriz
4
Moon, Hyoungeun
4
Ozuem, Wilson
4
Prashar, Sanjeev
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Rahman, Zillur
4
Sharifi, Seyed Shahin
4
Shin, Hyunju
4
Tata, Sai Vijay
4
Van Vaerenbergh, Yves
4
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Institution
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Springer Fachmedien Wiesbaden
1
Published in...
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Journal of retailing and consumer services
74
Journal of business research : JBR
58
International journal of hospitality management
53
Journal of hospitality marketing & management
37
Service business
25
Journal of travel and tourism marketing
24
Tourism management : research, policies, practice
21
International journal of contemporary hospitality management
20
Journal of strategic marketing
19
The journal of services marketing
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Asia Pacific journal of marketing and logistics
14
Services marketing quarterly
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
The journal of brand management : an international journal
13
The service industries journal
13
Psychology & marketing
12
Journal of hospitality and tourism insights
11
Journal of air transport management
10
Journal of service management
10
The journal of product & brand management
10
Journal of service research : JSR
9
Journal of vacation marketing
9
Tourism management perspectives : TMP
8
Global business review
7
Journal of destination marketing & management
7
Journal of service theory and practice
7
SpringerLink / Bücher
7
The TQM journal : the international review of organizational improvement
7
Tourism review
7
International journal of quality and service sciences
6
International journal of retail and distribution management
6
International journal of services, economics and management
6
Journal of global marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing theory and practice : JMTP
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Journal of service research
6
Marketing letters : a journal of research in marketing
6
Total quality management & business excellence
6
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Source
All
ECONIS (ZBW)
1,048
Other ZBW resources
18
RePEc
1
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1
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1
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
2
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
3
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
4
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
Saved in:
5
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
8
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
9
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
10
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
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