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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Markenimage"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Markenimage
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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213
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Article
795
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11
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761
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761
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15
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15
research-article
13
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5
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5
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3
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2
Graue Literatur
2
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2
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2
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2
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2
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2
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2
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1
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1
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799
German
6
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1
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Han, Heesup
9
Grégoire, Yany
8
Sparks, Beverley
7
Jang, Soocheong
6
Mattila, Anna S.
6
Sreejesh, S.
6
Baker, Melissa A.
5
Cai, Ruiying
5
Guchait, Priyanko
5
Harun, Ahasan
5
Hyun, Sunghyup Sean
5
Weber, Karin
5
Chua, Bee-Lia
4
Gil Saura, Irene
4
Hsu, Cathy H. C.
4
Hwang, Jinsoo
4
Japutra, Arnold
4
Khan, Imran
4
Kim, Jinkyung Jenny
4
Loureiro, Sandra Maria Correia
4
McFadden, Kathleen L.
4
Moon, Hyoungeun
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Rahman, Zillur
4
Shin, Hyunju
4
So, Kevin Kam Fung
4
Van Vaerenbergh, Yves
4
Yu, Jongsik
4
Ahn, Jiseon
3
Alnawas, Ibrahim
3
Bacile, Todd J.
3
Balaji, M. S.
3
Béal, Mathieu
3
Casidy, Riza
3
Chahal, Hardeep
3
Chi, Christina Geng-Qing
3
Dwivedi, Abhishek
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
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Springer Fachmedien Wiesbaden
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Journal of business research : JBR
51
Journal of retailing and consumer services
48
International journal of hospitality management
36
Journal of hospitality marketing & management
28
Service business
22
Journal of travel and tourism marketing
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of strategic marketing
14
The journal of services marketing
14
International journal of contemporary hospitality management
13
The journal of brand management : an international journal
13
Asia Pacific journal of marketing and logistics
12
Services marketing quarterly
11
The service industries journal
10
Tourism management : research, policies, practice
10
Psychology & marketing
9
The journal of product & brand management
9
Journal of air transport management
8
Journal of service research : JSR
8
Journal of vacation marketing
8
Journal of hospitality and tourism insights
7
Journal of service management
7
Journal of service theory and practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
SpringerLink / Bücher
7
Global business review
6
Journal of destination marketing & management
6
Journal of service research
6
Marketing letters : a journal of research in marketing
6
Tourism management perspectives : TMP
6
International journal of services, economics and management
5
Journal of Islamic marketing
5
Journal of consumer marketing
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Marketing intelligence & planning
5
Quality management journal : QMJ
5
Total quality management & business excellence
5
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ECONIS (ZBW)
787
Other ZBW resources
18
RePEc
1
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61
Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de
;
Shin, Hyunju
; …
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
Saved in:
62
A contingency model in establishing brand loyalty : relationship age as a moderator
Huang, Chao-Chin
;
Tsay, Chung-Yuan
;
Fang, Shih Chieh
; …
- In:
Corporate reputation review
26
(
2023
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10014225818
Saved in:
63
Examining the influence of customer-brand relationship constructs and bandwagon effect on brand loyalty
Anantharaman, Rajesh
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Benchmarking : an international journal
30
(
2023
)
2
,
pp. 361-381
Persistent link: https://www.econbiz.de/10014231853
Saved in:
64
Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
65
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
66
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
Saved in:
67
Measuring consumer perception of overall brand equity drivers for m-payments
Sankaran, Raja
;
Chakraborty, Shibashish
- In:
International journal of bank marketing
41
(
2023
)
1
,
pp. 130-157
Persistent link: https://www.econbiz.de/10013532423
Saved in:
68
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
69
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
70
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
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