//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Satisfaction
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Markenimage
353
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
more ...
less ...
Online availability
All
Undetermined
Free
267
Type of publication
All
Article
1,109
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
1,050
Aufsatz in Zeitschrift
1,050
research-article
36
Aufsatz im Buch
18
Book section
18
Conference paper
7
Konferenzbeitrag
7
Arbeitspapier
2
Graue Literatur
2
Hochschulschrift
2
Non-commercial literature
2
Working Paper
2
case-report
2
conceptual-paper
2
Lehrbuch
1
Textbook
1
Umfrage
1
review
1
more ...
less ...
Language
All
English
1,114
German
4
Undetermined
1
Author
All
Han, Heesup
9
Grégoire, Yany
8
Mattila, Anna S.
7
Guchait, Priyanko
6
Jang, Soocheong
6
Sirgy, M. Joseph
6
Sparks, Beverley
6
Sreejesh, S.
6
Baker, Melissa A.
5
Balaji, M. S.
5
Cai, Ruiying
5
Harun, Ahasan
5
Madera, Juan M.
5
Prybutok, Gayle
5
Prybutok, Victor R.
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Casidy, Riza
4
Chen, Chun-Chu
4
Chi, Christina Geng-Qing
4
Gil Saura, Irene
4
Ha, Sejin
4
Hanks, Lydia
4
Hsu, Cathy H. C.
4
Hyun, Sunghyup Sean
4
Keiningham, Timothy
4
Ladeira, Wagner Junior
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
McFadden, Kathleen L.
4
Park, Eunil
4
Petrick, James F.
4
Prayag, Girish
4
Ryu, Kisang
4
Santini, Fernando de Oliveira
4
Schiele, Holger
4
Shin, Hyunju
4
Svensson, Göran
4
Ahn, Jiseon
3
Alrawadieh, Zaid
3
more ...
less ...
Published in...
All
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
66
Service business
32
Tourism management : research, policies, practice
29
The journal of services marketing
26
Journal of hospitality marketing & management
22
Tourism management perspectives : TMP
21
International journal of contemporary hospitality management
17
Journal of hospitality and tourism insights
15
Asia Pacific journal of marketing and logistics
13
International journal of bank marketing
13
Journal of service management
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
13
Journal of air transport management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
International journal of event and festival management
10
Journal of Services Marketing
10
International journal of quality & reliability management
9
International review on public and non-profit marketing
9
Journal of strategic marketing
9
Services marketing quarterly
9
The service industries journal
9
Tourism review
9
Journal of service research : JSR
8
Journal of service theory and practice
8
Journal of travel and tourism marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Marketing letters : a journal of research in marketing
7
The international journal of bank marketing : IJBM
7
Total quality management & business excellence
7
International journal of quality and service sciences
6
International journal of services, economics and management
6
Journal of financial services marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Marketing intelligence & planning
6
SpringerLink / Bücher
6
more ...
less ...
Source
All
ECONIS (ZBW)
1,077
Other ZBW resources
41
RePEc
1
Showing
21
-
30
of
1,119
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
22
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
23
Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
24
Observers' complaint language perceptions : a new measure to aid social media service recovery evaluations
Bacile, Todd J.
- In:
Journal of marketing theory and practice : JMTP
32
(
2024
)
2
,
pp. 210-232
Persistent link: https://www.econbiz.de/10014514631
Saved in:
25
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
26
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
27
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
28
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
29
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
30
Psychological expedient of multimedia in blended learning and metamemory satisfaction
Saini, Garima
;
Baba, Mubashir Majid
- In:
The learning organization : TLO ; an international journal
31
(
2024
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10014487154
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->