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subject:"USA"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Services marketing quarterly"
~subject:"Brand image"
~subject:"Complaint management"
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USA
Brand image
Complaint management
Customer satisfaction
184
Kundenzufriedenheit
184
Dienstleistungsqualität
121
Service quality
121
Consumer behaviour
104
Konsumentenverhalten
104
Beziehungsmarketing
81
Relationship marketing
81
Brand management
17
Confidence
17
Markenführung
17
Vertrauen
17
Customer service
16
Kundenservice
16
Satisfaction
15
satisfaction
15
Beschwerdemanagement
14
Markenimage
14
Online retailing
14
Online-Handel
14
United States
14
customer satisfaction
14
E-commerce
13
Electronic Commerce
13
service quality
13
Arbeitszufriedenheit
12
Job satisfaction
12
Dienstleistungssektor
11
Service industry
11
Viral marketing
11
Virales Marketing
11
Emotion
10
Malaysia
10
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9
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India
9
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40
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Shin, Hyunju
2
Thaichon, Park
2
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Akhtar, Nadeem
1
Akoglu, Halil Erdem
1
Allameh, Sayyed Mohsen
1
Amaad, Hafiz
1
Asadi, Hassan
1
Bateman, Rob
1
Bebko, Charlene
1
Campos, Pimenta, Marco Tulio
1
Carter, Robert E.
1
Casidy, Riza
1
Che, Tong
1
Choudhury, Koushiki
1
Clouse, Shawn F.
1
Cui, Jinsheng
1
Dean, Dwane H.
1
Delava, Brittanie
1
Doyle, Myke
1
Droms, Courtney M.
1
Du, Wenxuan
1
Dwivedi, Abhishek
1
Feng, Bo
1
Gao, Tao
1
Ghantous, Nabil
1
Ha, Sejin
1
Hafezniya, Hanieh
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Haytko, Diana L.
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1
Johnson, Lester W.
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1
Khan, Muhammad Ishfaq
1
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1
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Asia Pacific journal of marketing and logistics
Services marketing quarterly
Journal of business research : JBR
78
International journal of hospitality management
71
Journal of retailing and consumer services
67
The journal of services marketing
42
Journal of hospitality marketing & management
35
International journal of contemporary hospitality management
31
Journal of travel and tourism marketing
25
Psychology & marketing
25
Journal of service research : JSR
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Service business
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
The service industries journal
21
The journal of brand management : an international journal
20
Journal of the Academy of Marketing Science
19
European journal of marketing : EJM
15
Journal of air transport management
15
Journal of strategic marketing
15
Marketing letters : a journal of research in marketing
14
Tourism management : research, policies, practice
14
Cogent business & management
13
Managing service quality : MSQ ; an international journal
13
The journal of product & brand management
13
Journal of service management
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of consumer behaviour : an international research review
10
Journal of marketing
10
Journal of consumer research : JCR ; an interdisciplinary bimonthly
9
International journal of quality and service sciences
8
Journal of marketing theory and practice
8
Journal of retailing
8
Journal of service theory and practice
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of business and economics
7
International journal of services and operations management
7
Journal of marketing management : MM
7
Journal of service theory and practice : JSTP
7
Quality management journal : QMJ
7
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ECONIS (ZBW)
40
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1
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
2
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
3
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
4
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
Emotional brand attachment and attitude toward brand extension
Vahdat, Arash
;
Hafezniya, Hanieh
;
Jabarzadeh, Younis
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 236-255
Persistent link: https://www.econbiz.de/10012256943
Saved in:
7
Collaboration in service recovery : control, effort, and self-serving bias
Park, Joohyung
;
Ha, Sejin
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10012801858
Saved in:
8
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
9
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
10
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
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