//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Quality management"
~subject:"Verbraucherzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Quality management
Verbraucherzufriedenheit
Customer satisfaction
85
Kundenzufriedenheit
85
Consumer behaviour
47
Konsumentenverhalten
47
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
39
Relationship marketing
39
Online retailing
11
Online-Handel
11
Satisfaction
11
Confidence
10
E-commerce
10
Electronic Commerce
10
Vertrauen
10
Brand image
8
Brand management
8
Markenführung
8
Markenimage
8
Consumer satisfaction
7
Internet marketing
7
Online-Marketing
7
Structural equation model
7
Strukturgleichungsmodell
7
Beschwerdemanagement
6
Complaint management
6
Trust
6
Viral marketing
6
Virales Marketing
6
Brand loyalty
5
China
5
Customer loyalty
5
Customer service
5
Holiday behaviour
5
Kundenservice
5
Malaysia
5
Marketing management
5
Marketingmanagement
5
Social Web
5
Social web
5
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
5
Language
All
English
5
Author
All
Bateman, Rob
1
Haverila, Matti
1
Khan, M. Sajid
1
Kim, Min Kil
1
Kim, Yu Kyoum
1
Ko, Yong Jae
1
Lee, Jeoung Hak
1
Lee, Sheng Yen
1
Naumann, Earl
1
Solberg Søilen, Klaus
1
Su, Jiafu
1
Tontini, Gerson
1
Yuan, Yafen
1
Zanchett, Ricardo
1
Zhang, Yu
1
more ...
less ...
Published in...
All
Asia Pacific journal of marketing and logistics
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
International journal of productivity and quality management : IJPQM
43
International journal of hospitality management
36
The TQM journal : the international review of organizational improvement
33
Total quality management & business excellence
22
Journal of retailing and consumer services
21
International journal of contemporary hospitality management
20
The journal of services marketing
20
Quality management journal : QMJ
18
International journal of quality & reliability management
17
International journal of services and operations management
16
Industrial marketing management : the international journal for industrial and high-tech firms
15
Managing service quality : MSQ ; an international journal
15
Services marketing quarterly
15
Journal of air transport management
14
The service industries journal
14
Journal of business research : JBR
13
International journal of quality and service sciences
12
Journal of hospitality marketing & management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Psychology & marketing
9
International journal of services, economics and management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Tourism management : research, policies, practice
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of vacation marketing : an international journal
7
Cogent business & management
6
International journal of services technology and management
6
Journal of internet commerce
6
Journal of marketing theory and practice
6
Journal of strategic marketing
6
Journal of the Academy of Marketing Science
6
Journal of travel and tourism marketing
6
Service business
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
3
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
4
The role of involvement and identification on event quality perceptions and satisfaction : a case of US Taekwondo Open
Ko, Yong Jae
;
Kim, Yu Kyoum
;
Kim, Min Kil
;
Lee, Jeoung Hak
- In:
Asia Pacific journal of marketing and logistics
22
(
2010
)
1
,
pp. 25-39
Persistent link: https://www.econbiz.de/10003943769
Saved in:
5
Cross-cultural comparison of customer satisfaction research : USA vs Japan
Khan, M. Sajid
;
Naumann, Earl
;
Bateman, Rob
;
Haverila, Matti
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
3
,
pp. 376-396
Persistent link: https://www.econbiz.de/10003883523
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->