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subject:"USA"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Brand image"
~subject:"Relationship marketing"
~subject:"satisfaction"
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USA
Brand image
Relationship marketing
satisfaction
Customer satisfaction
155
Kundenzufriedenheit
155
Beziehungsmarketing
72
Dienstleistungsqualität
66
Service quality
66
Consumer behaviour
58
Konsumentenverhalten
58
Lieferantenmanagement
43
Supplier relationship management
43
B-to-B-Marketing
23
Business-to-business marketing
23
Hotel industry
21
Hotellerie
21
Gastronomie
18
Restaurant industry
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Holiday behaviour
17
United States
17
Urlaubsverhalten
17
Arbeitszufriedenheit
14
Job satisfaction
14
Tourism
13
Tourismus
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Brand management
12
Markenführung
12
customer satisfaction
12
China
10
Markenimage
10
Tourism marketing
10
Tourismusmarketing
10
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
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Customer service
9
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9
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Kim, Eojina
3
Ryu, Kisang
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Tang, Liang
3
Baker, Melissa A.
2
Han, Heesup
2
Hsu, Maxwell K.
2
Khan, M. Sajid
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Kim, Kawon Kathy
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Lee, Jin-soo
2
Lee, Seonjeong
2
Miao, Li
2
Naumann, Earl
2
Raab, Carola
2
So, Kevin Kam Fung
2
Williams, Paul
2
Adomako, Samuel
1
Agag, Gomaa
1
Akter, Shahriar
1
Ali, Mohamed Ahmed
1
Arslanagic-Kalajdzic, Maja
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Back, Ki-Joon
1
Back, Ki-joon
1
Backhaus, Christof
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
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Batista, Fernando
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Blut, Markus
1
Boon Liat Cheng
1
Bosselman, Robert
1
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1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
270
Journal of business research : JBR
162
International journal of hospitality management
156
The journal of services marketing
115
Journal of travel and tourism marketing
87
Journal of hospitality marketing & management
78
The service industries journal
73
International journal of contemporary hospitality management
61
Services marketing quarterly
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Cogent business & management
56
Tourism management : research, policies, practice
56
Journal of service research : JSR
54
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
Asia Pacific journal of marketing and logistics
44
Journal of strategic marketing
44
Service business
44
Journal of service management
41
Journal of the Academy of Marketing Science
41
Psychology & marketing
40
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
28
The international review of retail, distribution and consumer research
28
European journal of marketing : EJM
26
Journal of marketing
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Total quality management & business excellence
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of vacation marketing
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality and service sciences
24
Journal of hospitality and tourism insights
24
Managing service quality : MSQ ; an international journal
24
SpringerLink / Bücher
24
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ECONIS (ZBW)
96
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1
Incorporating direct customers' customer needs in a multi-dimensional B2B market segmentation approach
Tang, Yihui
;
Mantrala, Murali K.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 252-263
Persistent link: https://www.econbiz.de/10014555812
Saved in:
2
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
3
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
4
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
5
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
6
How inspiring! : the impact of repurposed design on customer inspiration and repurchase intention
Wu, Luorong
;
Fan, Alei
;
Wang, Peihao
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 639-656
Persistent link: https://www.econbiz.de/10014633668
Saved in:
7
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
8
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
9
Improving brand performance through environmental reputation : the roles of ethical behaviorand brand satisfaction
Opoku, Robert A.
;
Adomako, Samuel
;
Mai Dong Tran
- In:
Industrial marketing management : the international …
108
(
2023
),
pp. 165-177
Persistent link: https://www.econbiz.de/10014227550
Saved in:
10
Exploring the continuance usage intention of travel applications in the case of Chinese tourists
Liu, Yang
;
Li, Qi
;
Edu, Tudor
;
Negricea, Iliuta Costel
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 6-32
Persistent link: https://www.econbiz.de/10014229952
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