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subject:"USA"
~isPartOf:"Inquiry : a journal of health care organization, provision and financing"
~isPartOf:"Journal of air transport management"
~subject:"Health care system"
~subject:"Product quality"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Health care system
Product quality
Dienstleistungsqualität
152
Service quality
152
Airline
74
Fluggesellschaft
74
Customer satisfaction
66
Kundenzufriedenheit
66
Air passenger transport
37
Passagierluftverkehr
37
Air transport
36
Luftverkehr
36
Airport
29
Flughafen
29
Consumer behaviour
27
Konsumentenverhalten
27
United States
24
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Airlines
6
Behavioral intention
6
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Article
28
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28
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28
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English
28
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Burgess, James Francis
2
Adikariwattage, V.
1
Anderson, Gerard F.
1
Baker, Douglas
1
Baker, Laurence Claude
1
Barros, Alexandre G. de
1
Basfirinci, Cigdem
1
Begun, James W.
1
Bundorf, M. Kate
1
Carey, Kathleen
1
Chen, Lu
1
Choudhry, Kavita
1
Constantino, Francesco
1
Decker, Sandra Lynn
1
Di Gravio, Giulio
1
Fernandes-Taylor, Sara
1
Gardner, Lara
1
Gaskin, Darrell J.
1
Gillies, Robin R.
1
Goldfarb, Marsha G.
1
Goswami, Arkopal K.
1
Grubesic, Tony H.
1
Harless, David W.
1
Hill, Steven C.
1
Hoel, Lester A.
1
Hunt, Kelly A.
1
Kim, Yu-kyoung
1
Knickman, James R.
1
Korfiatis, Nikolaos
1
Lee, Chieh-lung
1
Lee, Hyung-ryong
1
Li, Yong-Quan
1
Liu, Chih-Hsing
1
Lupo, Toni
1
Mark, Barbara A.
1
Matisziw, Timothy C.
1
Messner, Wolfgang
1
Miller, John S.
1
Mitra, Amitava
1
Mutter, Ryan L.
1
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Inquiry : a journal of health care organization, provision and financing
Journal of air transport management
Working paper / National Bureau of Economic Research, Inc.
117
International journal of hospitality management
54
Health care management review : HCM review
50
Quality management journal : QMJ
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
NBER working paper series
37
The TQM journal : the international review of organizational improvement
35
International journal of productivity and quality management : IJPQM
31
Journal of business research : JBR
30
Journal of health economics
29
Journal of health organization and management
29
NBER Working Paper
29
Total quality management & business excellence
27
International journal of production research
26
Journal of retailing and consumer services
25
The journal of services marketing
23
The service industries journal
23
International journal of quality & reliability management
22
Health marketing quarterly
19
European journal of operational research : EJOR
18
Services marketing quarterly
18
Auditing : a journal of practice & theory
17
International journal of quality and service sciences
17
International journal of contemporary hospitality management
16
Journal of service management
16
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Discussion paper / Centre for Economic Policy Research
15
Economics of education review
15
International journal of health care finance and economics
14
International journal of industrial organization
14
International journal of production economics
14
Journal of hospitality marketing & management
14
Managing service quality : MSQ ; an international journal
14
Service business
14
Health economics
13
International journal of services and operations management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of human resources : JHR
13
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ECONIS (ZBW)
28
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1
Financial conditions and incumbent quality responses to entry : evidence from airlines' on-time performance
Ren, Junqiushi
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322941
Saved in:
2
How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu
;
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of air transport management
75
(
2019
),
pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
Saved in:
3
Airline service quality and economic factors : an ARDL approach on US airlines
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
- In:
Journal of air transport management
77
(
2019
),
pp. 24-31
Persistent link: https://www.econbiz.de/10012112616
Saved in:
4
The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang
- In:
Journal of air transport management
53
(
2016
),
pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
Saved in:
5
Assessing performance variability of ground handlers to comply with airport quality standards
Patriacra, Riccardo
;
Di Gravio, Giulio
;
Constantino, …
- In:
Journal of air transport management
57
(
2016
),
pp. 1-6
Persistent link: https://www.econbiz.de/10011610542
Saved in:
6
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
7
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
8
Improving US airport taxicab services through governance arrangements
Wong, Dan
;
Baker, Douglas
- In:
Journal of air transport management
40
(
2014
),
pp. 126-131
Persistent link: https://www.econbiz.de/10010411988
Saved in:
9
An analysis of essential air service structure and performance
Matisziw, Timothy C.
;
Lee, Chieh-lung
;
Grubesic, Tony H.
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 5-11
Persistent link: https://www.econbiz.de/10009701835
Saved in:
10
Airport classification criteria based on passenger characteristics and terminal size
Adikariwattage, V.
;
Barros, Alexandre G. de
; …
- In:
Journal of air transport management
24
(
2012
),
pp. 36-41
Persistent link: https://www.econbiz.de/10009702363
Saved in:
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