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subject:"USA"
~isPartOf:"International journal of quality & reliability management"
~subject:"Hotel industry"
~subject:"Online retailing"
~subject:"Product quality"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Hotel industry
Online retailing
Product quality
Dienstleistungsqualität
112
Service quality
112
Quality management
57
Qualitätsmanagement
57
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
17
Relationship marketing
17
Produktqualität
14
Dienstleistungssektor
11
Gesundheitsversorgung
11
Health care
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Hospital
11
Krankenhaus
11
Performance measurement
11
Performance-Messung
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Service industry
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9
Satisfaction
9
Gesundheitswesen
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Indien
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AHP approach
7
AHP-Verfahren
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Customer loyalty
6
E-commerce
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Electronic Banking
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Electronic banking
6
Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Patienten
6
Patients
6
China
5
Industrie
5
Internet
5
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21
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Dabestani, Reza
2
Saljoughian, Mohammad
2
Shahin, Arash
2
Adhikari, Arnab
1
Aggarwal, Vaibhav
1
Ahlawat, Pardeep
1
Ahmad Jusoh
1
Amat-Lefort, Natalia
1
Asghari, Maryam
1
Awad, Mahmoud
1
Barravecchia, Federico
1
Ben-Daya, Mohamed
1
Bhoria, Navdeep
1
Biswas, Abhijeet
1
Bugdol, Marek
1
Catenazzo, Giuseppe
1
Chattinnawat, Wichai
1
Cudney, Elizabeth
1
Finch, Byron J.
1
Guerra, Andrea Luigi
1
Huang, Xiaowen
1
Jedynak, Piotr
1
Kianpour, Kamyar
1
Kumar, Pankaj
1
Kumar, Parveen
1
Maganga, Deusdedith Pastory
1
Mamakou, Xenia J.
1
Marcolin, Federica
1
Masoudi, Ali
1
Mastrogiacomo, Luca
1
Medeiros, Francisco de Assis da Silva
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Milesi, Maria
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1
Nandankar, Sunil
1
Oliveira, Alessandro Silva de
1
Parast, Mahour Mellat
1
Paryani, Kioumars
1
Paulssen, Marcel
1
Picolo, Jaime Dagostin
1
Prasad, Sameer
1
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International journal of quality & reliability management
International journal of hospitality management
169
Working paper / National Bureau of Economic Research, Inc.
113
Journal of retailing and consumer services
71
International journal of contemporary hospitality management
67
Journal of hospitality marketing & management
56
Tourism management : research, policies, practice
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of travel and tourism marketing
38
The service industries journal
36
Journal of business research : JBR
35
Quality management journal : QMJ
30
Health care management review : HCM review
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The journal of services marketing
26
International journal of productivity and quality management : IJPQM
25
Total quality management & business excellence
25
NBER working paper series
24
International journal of electronic marketing and retailing : IJEMR
21
The TQM journal : the international review of organizational improvement
20
Journal of health economics
19
Cogent business & management
18
International journal of production research
18
Journal of internet commerce
18
Auditing : a journal of practice & theory
17
Journal of air transport management
17
International journal of production economics
16
Managing service quality : MSQ ; an international journal
16
Services marketing quarterly
16
Economics of education review
15
NBER Working Paper
15
Tourism management perspectives : TMP
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
European research studies
13
International journal of industrial organization
13
Journal for global business advancement : JGBA
13
Service business
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
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ECONIS (ZBW)
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1
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
2
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
3
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
4
Reconnoitering enablers of travelers' online hotel booking intention : moderation of service affordability and perceived pandemic risk
Biswas, Abhijeet
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 542-565
Persistent link: https://www.econbiz.de/10013535705
Saved in:
5
Quality 4.0: leveraging Industry 4.0 technologies to improve quality management practices : a systematic review
Saihi, Afef
;
Awad, Mahmoud
;
Ben-Daya, Mohamed
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 628-650
Persistent link: https://www.econbiz.de/10013535718
Saved in:
6
The readiness of manufacturing industries to transit to Quality 4.0
Maganga, Deusdedith Pastory
;
Taifa, Ismail W. R.
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1729-1752
Persistent link: https://www.econbiz.de/10014313899
Saved in:
7
Destination quality, fantasy experience and revisit intention : a study on domestic honeymoon tourism
Kumar, Pankaj
;
Ahlawat, Pardeep
;
Aggarwal, Vaibhav
; …
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1899-1924
Persistent link: https://www.econbiz.de/10014332207
Saved in:
8
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
9
Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
Saved in:
10
Quality objectives in management systems : their attributes, establishment and motivational function
Bugdol, Marek
;
Jedynak, Piotr
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 115-136
Persistent link: https://www.econbiz.de/10013169319
Saved in:
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