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subject:"USA"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer satisfaction
Dienstleistungsqualität
252
Service quality
252
Kundenzufriedenheit
158
Consumer behaviour
107
Konsumentenverhalten
107
Hotel industry
86
Hotellerie
86
Beziehungsmarketing
83
Relationship marketing
83
Gastronomie
36
Restaurant industry
36
Beschwerdemanagement
29
Complaint management
29
Holiday behaviour
28
Hospital
28
Krankenhaus
28
Urlaubsverhalten
28
Hospitality industry
24
Customer service
23
Gastgewerbe
23
Kundenservice
23
Viral marketing
20
Virales Marketing
20
Tourism
19
service quality
19
Emotion
18
Tourismus
18
Quality management
16
Arbeitsverhalten
15
Qualitätsmanagement
15
Tourism employees
15
Tourism industry
15
Tourismusberufe
15
Tourismuswirtschaft
15
Work behaviour
15
Product quality
14
Produktqualität
14
Taiwan
13
Performance measurement
12
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Undetermined
105
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Article
163
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163
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163
Case study
2
Fallstudie
2
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English
163
Author
All
Han, Heesup
4
Cai, Ruiying
3
Lee, Jin-soo
3
Su, LuJun
3
Ali, Faizan
2
Assaker, Guy
2
Berenguer Contrí, Gloria
2
Cheng, Ching-Chan
2
Fan, Alei
2
Ghazali Musa
2
Goh, Ben
2
Grobelna, Aleksandra
2
Gursoy, Dogan
2
Hitchcock, Michael
2
Hsu, Cathy H. C.
2
Huang, Songshan
2
Kim, Peter Beomcheol
2
Kim, Woo Gon
2
Koc, Erdogan
2
Lai, Ivan K. W.
2
Mattila, Anna S.
2
Miao, Li
2
Nicolau, Juan Luis
2
O'Connor, Peter
2
Prayag, Girish
2
Prentice, Catherine
2
Qu, Hailin
2
Radojevic, Tijana
2
Ro, Heejung
2
Sedigheh Moghavvemi
2
Severt, Denver E.
2
Sparks, Beverley
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Swanson, Scott R.
2
Tang, Liang
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
Wu, Hung-Che
2
Abubakar, Binta
1
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Journal of hospitality marketing & management
Tourism management : research, policies, practice
International journal of hospitality management
227
Journal of retailing and consumer services
223
Journal of business research : JBR
148
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Working paper / National Bureau of Economic Research, Inc.
111
The service industries journal
104
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
85
Services marketing quarterly
79
Journal of air transport management
73
The TQM journal : the international review of organizational improvement
64
Service business
63
International journal of quality and service sciences
58
International journal of services and operations management
57
Cogent business & management
55
Journal of service research : JSR
55
Total quality management & business excellence
51
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Quality management journal : QMJ
49
Journal of service management
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
44
Health care management review : HCM review
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Tourism management perspectives : TMP
25
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ECONIS (ZBW)
163
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163
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
3
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
4
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
5
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
6
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
7
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
8
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
9
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
10
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
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