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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Baker, Thomas L."
~person:"Lancellotti, Matthew"
~subject:"Verbraucherzufriedenheit"
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Verbraucherzufriedenheit
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Baker, Thomas L.
Lancellotti, Matthew
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Journal of marketing theory and practice
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
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2
Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.
;
Lancellotti, Matthew
;
Hagtvedt, Henrik
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
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