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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Konsumentenverhalten"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Konsumentenverhalten
Verbraucherzufriedenheit
Customer satisfaction
103
Kundenzufriedenheit
102
Dienstleistungsqualität
65
Service quality
65
Beziehungsmarketing
35
Relationship marketing
35
Consumer behaviour
33
Quality management
32
Qualitätsmanagement
32
Customer service
11
Kundenservice
11
Customer loyalty
9
Higher education institution
9
Hochschule
9
Measurement
7
Messung
7
United States
7
Viral marketing
7
Virales Marketing
7
E-commerce
6
Electronic Commerce
6
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care
6
Health care system
6
Hospital
6
India
6
Indien
6
Krankenhaus
6
Customer value
5
Kundenwert
5
Lieferantenmanagement
5
Students
5
Studierende
5
Supplier relationship management
5
Tourism
5
Tourismus
5
Airline
4
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25
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2
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Article
37
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37
Aufsatz in Zeitschrift
37
Conference paper
1
Konferenzbeitrag
1
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English
37
Author
All
Dandis, Ala' Omar
4
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Ni, Arnt Kyawt
2
Abu Siam, Yousef Ibrahim
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Amos, Clinton
1
Arndt, Aaron D.
1
Baccarani, Claudio
1
Baker, Thomas L.
1
Barnes, Donald C.
1
Bednarz Beauchamp, Michelle
1
Boly, Vincent
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Carrillat, François A.
1
Chou, Sheng-Fang
1
Chowdhury, Ujjal Yaman
1
Chudhery, Muhammad Adnan Zahid
1
Cioppi, Marco
1
Coelho, Arnaldo
1
Curina, Ilaria
1
Dini, Mauro
1
Dossena, Giovanna
1
Douglas, Jackie
1
Douglas, Jacqueline
1
Eskildsen, Jacob
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Francioni, Barbara
1
Gan, Bernard
1
Gillison, Stephanie T.
1
Griffin, Denis
1
Guerreiro, Maria Manuela Martins
1
Hassouneh, Anas Ghassan
1
Hegner, Sabrina
1
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Published in...
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Journal of marketing theory and practice
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
151
The journal of services marketing
112
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
81
Cogent business & management
70
Services marketing quarterly
63
Tourism management : research, policies, practice
55
Psychology & marketing
53
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
44
SpringerLink / Bücher
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
The international review of retail, distribution and consumer research
30
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of retail & distribution management
26
Managing service quality : MSQ ; an international journal
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of internet commerce
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of services and operations management
24
Total quality management & business excellence
24
International journal of consumer studies
23
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ECONIS (ZBW)
37
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21
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
22
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
23
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
24
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
25
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
26
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
27
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
28
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
Saved in:
29
Is the NPS a trustworth performace measure?
Kristensen, Kai
;
Eskildsen, Jacob
- In:
The TQM journal : the international review of …
26
(
2014
)
2
,
pp. 202-214
Persistent link: https://www.econbiz.de/10010253368
Saved in:
30
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
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