//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"SpringerLink / Bücher"
~subject:"Electronic Commerce"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
USA
Electronic Commerce
Service quality
Verbraucherzufriedenheit
Customer satisfaction
153
Kundenzufriedenheit
153
Holiday behaviour
66
Urlaubsverhalten
66
Beziehungsmarketing
47
Relationship marketing
47
Consumer behaviour
45
Konsumentenverhalten
45
Tourism
40
Tourismus
40
Dienstleistungsqualität
29
Tourism industry
28
Tourism marketing
28
Tourismusmarketing
28
Tourismuswirtschaft
28
Deutschland
26
Germany
26
satisfaction
20
Destination management
18
Destinationsmanagement
18
Kundenmanagement
14
Emotion
13
Viral marketing
13
Virales Marketing
13
Theorie
12
Theory
12
Brand image
11
Kundenbindung
11
Markenimage
11
Measurement
11
Messung
11
Tourism destination
11
Tourismusregion
11
Satisfaction
10
United States
10
Zufriedenheit
10
Beziehungsmanagement
9
more ...
less ...
Online availability
All
Undetermined
56
Free
2
Type of publication
All
Book / Working Paper
40
Article
32
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Hochschulschrift
12
Aufsatzsammlung
6
Bibliografie
1
Collection of articles of several authors
1
Sammelwerk
1
Umfrage
1
more ...
less ...
Language
All
English
39
German
33
Author
All
Crotts, John C.
2
Gursoy, Dogan
2
Hsu, Cathy H. C.
2
Lee, JungHoon
2
Neal, Janet D.
2
Uysal, Muzaffer
2
Zehrer, Anita
2
Abolhassan, Ferri
1
Agag, Gomaa M.
1
Ahrholdt, Dennis C.
1
Ali, Faizan
1
Assaker, Guy
1
Bachrach, Daniel G.
1
Bartkus, Kenneth R.
1
Bednarek, Marei
1
Bensch, Jasmin
1
Blackham, Jeanette
1
Bojanic, David C.
1
Borghi, Matteo
1
Boslau, Madlen
1
Buchberger, Patricia
1
Bösener, Kathrin
1
Büttner, Miriam
1
Cahill, David L.
1
Calamusa, Joe
1
Celotto, Emilio
1
Chen, Yong
1
Chon, Kaye
1
Coenen, Christian
1
Coltman, Tim
1
Croes, Robertico
1
Davis, Boyd
1
Del Giudice, Manlio
1
Della Peruta, Maria Rosaria
1
Dolnicar, Sara
1
El-Masry, Ahmed A.
1
Elvekrok, Ingunn
1
Engeset, Marit Gundersen
1
Festge, Fabian
1
Fleer, Jessica
1
more ...
less ...
Published in...
All
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
SpringerLink / Bücher
Journal of retailing and consumer services
244
International journal of hospitality management
228
Journal of business research : JBR
154
The journal of services marketing
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
105
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
90
Services marketing quarterly
84
Journal of air transport management
69
Service business
66
Tourism management : research, policies, practice
66
The TQM journal : the international review of organizational improvement
64
International journal of quality and service sciences
59
Cogent business & management
57
Journal of service research : JSR
57
International journal of services and operations management
55
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
International journal of quality & reliability management
51
Total quality management & business excellence
51
International journal of productivity and quality management : IJPQM
49
Journal of service management
47
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
36
Journal of Services Marketing
36
Quality management journal : QMJ
36
Journal of the Academy of Marketing Science
34
Psychology & marketing
34
International journal of electronic marketing and retailing : IJEMR
32
International journal of electronic customer relationship management : IJECRM
31
Journal of strategic marketing
31
International journal of business information systems : IJBIS
30
International journal of services and operations management : IJSOM
29
Journal of service research
29
more ...
less ...
Source
All
ECONIS (ZBW)
72
Showing
1
-
10
of
72
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
2
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
3
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
Saved in:
4
E-tourism information literacy and its role in driving tourist satisfaction with online travel information : a qualitative comparative analysis
Wang, Rui
;
Wu, Chuanhui
;
Wang, Xia
;
Xu, Feifei
;
Yuan, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 904-922
Persistent link: https://www.econbiz.de/10014582409
Saved in:
5
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
6
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
7
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
8
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
9
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
10
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->