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subject:"USA"
~person:"Botti, Simona"
~person:"Homburg, Christian"
~person:"Mattila, Anna S."
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Search: subject_exact:"Customer satisfaction"
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USA
Customer satisfaction
85
Kundenzufriedenheit
84
Beziehungsmarketing
46
Relationship marketing
46
Consumer behaviour
32
Konsumentenverhalten
32
Dienstleistungsqualität
22
Service quality
22
Verbraucherzufriedenheit
21
Beschwerdemanagement
16
Complaint management
16
Deutschland
13
Germany
13
Messung
10
United States
10
Theorie
9
Theory
9
Customer service
8
Kundenservice
8
Lieferantenmanagement
8
Measurement
8
Supplier relationship management
8
Arbeitszufriedenheit
7
Gastronomie
7
Job satisfaction
7
Restaurant industry
7
Kundenbindungsprogramm
5
Loyalty program
5
Branche
4
Economic sector
4
Emotion
4
Estimation
4
Marketing theory
4
Marketingtheorie
4
Salespeople
4
Satisfaction
4
Schätzung
4
Verkaufspersonal
4
Anlageberatung
3
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7
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3
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English
10
Author
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Botti, Simona
Homburg, Christian
Mattila, Anna S.
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
2
Cobanoglu, Cihan
2
Coleman, Linda
2
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
HEC Paris research paper series
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of marketing research : JMR
1
Journal of travel and tourism marketing
1
The journal of services marketing
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ECONIS (ZBW)
10
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1
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
2
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
3
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
4
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
5
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
6
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
7
Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
- In:
Journal of marketing research : JMR
47
(
2010
)
6
,
pp. 1041-1058
Persistent link: https://www.econbiz.de/10008796563
Saved in:
8
Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
-
2009
Persistent link: https://www.econbiz.de/10003932795
Saved in:
9
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
10
Neglected outcomes of customer satisfaction
Homburg, Christian
;
Luo, Xueming
-
2006
Persistent link: https://www.econbiz.de/10003387299
Saved in:
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