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subject:"USA"
~person:"Botti, Simona"
~person:"McFadden, Kathleen L."
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Customer satisfaction"
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USA
Konsumentenverhalten
Customer satisfaction
11
Kundenzufriedenheit
11
United States
7
Dienstleistungsqualität
4
Service quality
4
Corporate culture
3
Hospital
3
Krankenhaus
3
Liquidation
3
Neue politische Ökonomie
3
Public choice
3
Satisfaction
3
Unternehmenskultur
3
Zufriedenheit
3
Airline
2
Consumer behaviour
2
Facebook ratings
2
Fluggesellschaft
2
Quality management
2
Qualitätsmanagement
2
Social Web
2
Social web
2
Theorie
2
Theory
2
choice closure
2
healthcare
2
organizational culture
2
outcome valence
2
prediction error
2
promoter scores
2
readmission rates
2
rule overgeneralization
2
satisfaction
2
Air transport
1
Airline operations
1
Arbeitszufriedenheit
1
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Business strategy
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Botti, Simona
McFadden, Kathleen L.
Han, Heesup
54
Mattila, Anna S.
28
Usman, Osly
20
Jang, Soocheong
18
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Gustafsson, Anders
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Söderlund, Magnus
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Barnes, Donald C.
11
Huber, Frank
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Frank, Björn
10
Gursoy, Dogan
10
Kim, Jinkyung Jenny
10
Kim, Wansoo
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sparks, Beverley
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Enkawa, Takao
9
Homburg, Christian
9
Hsu, Maxwell K.
9
Miao, Li
9
Muskat, Birgit
9
Park, Jungkun
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Quality management journal : QMJ
2
HEC Paris research paper series
1
International journal of production economics
1
Journal of operations management
1
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ECONIS (ZBW)
8
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1
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
2
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
4
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
5
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
6
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
7
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
8
Freedom of choice and perceived control : an investigation of the relationship between preference for choosing and customer satisfaction
Botti, Simona
-
2004
Persistent link: https://www.econbiz.de/10003777953
Saved in:
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