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subject:"USA"
~person:"Botti, Simona"
~person:"Noone, Breffni M."
~subject:"Decision under uncertainty"
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Search: subject_exact:"Customer satisfaction"
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USA
Decision under uncertainty
Customer satisfaction
13
Kundenzufriedenheit
13
United States
6
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
4
Service quality
4
Gastronomie
3
Hotel industry
3
Hotellerie
3
Liquidation
3
Neue politische Ökonomie
3
Public choice
3
Restaurant industry
3
Revenue management
3
Satisfaction
3
Zufriedenheit
3
Beziehungsmarketing
2
Preismanagement
2
Pricing strategy
2
Relationship marketing
2
Revenue-Management
2
Theorie
2
Theory
2
choice closure
2
outcome valence
2
prediction error
2
rule overgeneralization
2
satisfaction
2
Arbeitszufriedenheit
1
Aromastoff
1
Beschwerdemanagement
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Business travel
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Capacity utilization
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Complaint management
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Consumer preferences
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English
7
Author
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Botti, Simona
Noone, Breffni M.
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gu, Yangjie
3
Gómez, Miguel I.
3
Homburg, Christian
3
Huber, Frank
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Camila
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
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Published in...
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
HEC Paris research paper series
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
7
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1
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
2
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
3
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
4
Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
Saved in:
5
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
6
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
7
Freedom of choice and perceived control : an investigation of the relationship between preference for choosing and customer satisfaction
Botti, Simona
-
2004
Persistent link: https://www.econbiz.de/10003777953
Saved in:
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