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subject:"USA"
~person:"Vázquez Casielles, Rodolfo"
~subject:"Emotion"
~subject:"Estimation"
~subject:"Job satisfaction"
~type_genre:"Article in journal"
~type_genre:"Working Paper"
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Search: subject_exact:"Customer satisfaction"
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USA
Emotion
Estimation
Job satisfaction
Customer satisfaction
13
Kundenzufriedenheit
13
Dienstleistungsqualität
8
Service quality
8
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
4
Relationship marketing
4
Spain
4
Spanien
4
Experiment
2
satisfaction
2
Age group
1
Altersgruppe
1
Attributions
1
Co-creation
1
Customer defection
1
Customer integration
1
Customer service
1
Dienstleistung
1
E-commerce
1
E-fashion commerce
1
Einzelhandel
1
Electronic Commerce
1
Energiepreis
1
Energy price
1
Financial services
1
Finanzdienstleistung
1
Gerechtigkeit
1
Intentionality
1
Justice
1
Kundenintegration
1
Kundenservice
1
Lieferantenmanagement
1
Online retailing
1
Online-Handel
1
Personal banking
1
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Article
6
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Article in journal
Working Paper
Aufsatz in Zeitschrift
6
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English
6
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Vázquez Casielles, Rodolfo
Han, Heesup
18
Svensson, Göran
14
Jang, Soocheong
11
Barnes, Donald C.
10
Guchait, Priyanko
8
Homburg, Christian
8
Mattila, Anna S.
8
Hsu, Maxwell K.
7
Hyun, Sunghyup Sean
7
Lee, Choong-Ki
7
Prayag, Girish
7
Ryu, Kisang
7
Wieseke, Jan
7
Cobanoglu, Cihan
6
Collier, Joel E.
6
Gursoy, Dogan
6
Miao, Li
6
Söderlund, Magnus
6
Torres, Edwin N.
6
Briggs, Elten
5
Evanschitzky, Heiner
5
Gustafsson, Anders
5
Hanks, Lydia
5
Kim, Wansoo
5
Ladhari, Riadh
5
Lee, Wang-Sheng
5
McKinnish, Terra G.
5
Naumann, Earl
5
Ok, Chihyung
5
Padin, Carmen
5
Su, LuJun
5
Vinh Van Thai
5
Wangenheim, Florian von
5
Amin, Muslim
4
Balaji, M. S.
4
Bilgihan, Anil
4
Chebat, Jean-Charles
4
Gremler, Dwayne D.
4
Ha, Jooyeon
4
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Published in...
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The service industries journal
2
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Marketing letters : a journal of research in marketing
1
Source
All
ECONIS (ZBW)
6
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1
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
2
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
3
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
4
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
5
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
6
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
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