Quality of past performance : impact on consumers' responses to service failure
Rodolfo Vázquez-Casielles; Ana Belén del Río-Lanza; Ana María Díaz-Martín
| Year of publication: |
2007
|
|---|---|
| Authors: | Vázquez Casielles, Rodolfo ; Belén del Río-Lanza, Ana ; Díaz-Martín, Ana María |
| Published in: |
Marketing letters : a journal of research in marketing. - Dordrecht [u.a.] : Springer, ISSN 0923-0645, ZDB-ID 1031012-5. - Vol. 18.2007, 4, p. 249-264
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Emotion |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003549611