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subject:"USA"
~subject:"Financial audit"
~subject:"Konsumentenverhalten"
~subject:"Product quality"
~subject:"Quality management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Financial audit
Konsumentenverhalten
Product quality
Quality management
Dienstleistungsqualität
20,309
Service quality
20,309
Customer satisfaction
6,062
Kundenzufriedenheit
6,062
Consumer behaviour
4,190
Beziehungsmarketing
3,790
Relationship marketing
3,790
Qualitätsmanagement
2,506
Wirtschaftsprüfung
2,410
Krankenhaus
1,755
Hospital
1,750
Health care
1,496
Gesundheitsversorgung
1,490
United States
1,351
Gesundheitswesen
1,211
Health care system
1,196
Produktqualität
1,169
Theory
1,090
Customer service
1,089
Kundenservice
1,089
Theorie
1,089
Dienstleistungssektor
1,019
Service industry
1,015
Deutschland
919
Germany
911
service quality
783
Beschwerdemanagement
782
Complaint management
782
Hotel industry
780
Hotellerie
780
Schule
706
School
705
Hochschule
677
Electronic Commerce
676
E-commerce
672
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4,212
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1,978
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7,752
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2,235
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7
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7,428
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7,428
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480
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364
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317
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317
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232
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184
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73
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73
Konferenzbeitrag
73
Sammelwerk
73
Case study
46
Fallstudie
46
Bibliografie enthalten
40
Bibliography included
40
Konferenzschrift
35
Aufsatzsammlung
34
Collection of articles written by one author
26
Sammlung
26
Amtsdruckschrift
25
Government document
25
Conference proceedings
23
Handbook
9
Handbuch
9
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9
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8
Bibliografie
4
Mehrbändiges Werk
4
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4
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3
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3
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English
9,566
German
432
French
4
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1
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1
Polish
1
Russian
1
Spanish
1
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Author
All
Bruhn, Manfred
33
Han, Heesup
33
Mattila, Anna S.
27
Prybutok, Victor R.
26
Usman, Osly
22
Hanushek, Eric Alan
21
Li, Chan
21
Prentice, Catherine
20
Michas, Paul N.
19
Chi, Wuchun
18
Knechel, W. Robert
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Francis, Jere R.
17
Gul, Ferdinand A.
17
Siciliani, Luigi
17
Lamoreaux, Phillip T.
16
Propper, Carol
16
Rahman, Zillur
16
Seidel, Timothy A.
16
Shahin, Arash
16
McColl-Kennedy, Janet R.
15
Myers, Linda A.
15
Balaji, M. S.
14
Gunn, Joshua L.
14
Jang, Soocheong
14
Lennox, Clive S.
14
Line, Nathaniel D.
14
Zhang, Ping
14
Aobdia, Daniel
13
Gravelle, Hugh
13
McFadden, Kathleen L.
13
Raman, Krishnamurthy K.
13
Rivkin, Steven G.
13
Svanström, Tobias
13
Yang, Zhifeng
13
Zhang, Min
13
Asthana, Sharad
12
DeFond, Mark L.
12
Gong, Taeshik
12
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National Bureau of Economic Research
28
Hochschulrektorenkonferenz
18
IGI Global
12
OECD
12
Springer Fachmedien Wiesbaden
4
Edward Elgar Publishing
3
Taylor and Francis.
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Ulm
3
World Bank
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
National Institute of Economic and Social Research
2
Springer-Verlag GmbH
2
Weltbank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
American Society for Quality
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
CESifo GmbH
1
Cato Institute
1
Centre for Economic Research <Dublin>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Department of Health, Education, and Welfare
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
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Published in...
All
Journal of retailing and consumer services
250
International journal of hospitality management
224
Auditing : a journal of practice & theory
168
Journal of business research : JBR
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The journal of services marketing
115
Working paper / National Bureau of Economic Research, Inc.
114
The accounting review : a publication of the American Accounting Association
93
International journal of contemporary hospitality management
88
Journal of hospitality marketing & management
87
The TQM journal : the international review of organizational improvement
84
The service industries journal
84
International journal of quality & reliability management
75
International journal of productivity and quality management : IJPQM
74
Services marketing quarterly
74
Cogent business & management
73
Quality management journal : QMJ
71
Journal of travel and tourism marketing
69
Managerial auditing journal
67
Total quality management & business excellence
63
International journal of auditing : IJA
61
Accounting horizons : a quarterly publication of the American Accounting Association
53
International journal of quality and service sciences
53
International journal of services and operations management
53
Journal of service research : JSR
52
Service business
52
Journal of air transport management
51
Health care management review : HCM review
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of accounting and public policy
40
Managing service quality : MSQ ; an international journal
39
Tourism management : research, policies, practice
39
Journal of service management
37
Advances in accounting : a research annual
34
International journal of services, economics and management
34
Asia Pacific journal of marketing and logistics
33
The international journal of bank marketing : IJBM
32
International journal of production research
30
International journal of business information systems : IJBIS
29
Journal of Asian finance, economics and business : JAFEB
29
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ECONIS (ZBW)
9,994
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
4
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
5
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
6
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
7
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
8
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
9
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
10
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
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