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subject:"USA"
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Search: subject_exact:"Customer satisfaction"
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USA
Customer satisfaction
13,677
Kundenzufriedenheit
13,470
Service quality
6,126
Dienstleistungsqualität
6,094
Consumer behaviour
5,344
Konsumentenverhalten
5,341
Beziehungsmarketing
5,339
Relationship marketing
5,334
customer satisfaction
1,251
Satisfaction
1,048
Arbeitszufriedenheit
995
Job satisfaction
986
Customer service
981
Kundenservice
976
Online retailing
976
Online-Handel
976
Qualitätsmanagement
917
Quality management
870
Holiday behaviour
835
Urlaubsverhalten
835
Electronic Commerce
790
Emotion
773
E-commerce
770
Beschwerdemanagement
761
Complaint management
761
Confidence
686
Vertrauen
686
Einzelhandel
660
Verbraucherzufriedenheit
660
Retail trade
646
Markenimage
644
Brand image
643
Hotel industry
639
Hotellerie
638
Tourismus
628
Brand management
627
Markenführung
626
Tourism
623
service quality
619
satisfaction
597
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Undetermined
62
Free
13
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Article
414
Book / Working Paper
46
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Article in journal
386
Aufsatz in Zeitschrift
386
Aufsatz im Buch
27
Book section
27
Graue Literatur
20
Non-commercial literature
20
Arbeitspapier
13
Working Paper
13
Hochschulschrift
10
Thesis
9
Case study
6
Fallstudie
6
Collection of articles written by one author
3
Guidebook
3
Ratgeber
3
Sammlung
3
Aufsatzsammlung
2
Company information
2
Firmeninformation
2
Umfrage
2
Biografie
1
Biography
1
Collection of articles of several authors
1
Dissertation u.a. Prüfungsschriften
1
Reprint
1
Sammelwerk
1
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Language
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English
450
German
9
Undetermined
2
Author
All
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Botti, Simona
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
2
Cobanoglu, Cihan
2
Coleman, Linda
2
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
National Bureau of Economic Research
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
Published in...
All
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
3
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Source
All
ECONIS (ZBW)
455
USB Cologne (EcoSocSci)
4
RePEc
1
Showing
31
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460
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31
Listening to the consumer : exploring review topics on Airbnb and their impact on listing performance
Zhang, Jurui
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
4
,
pp. 371-389
Persistent link: https://www.econbiz.de/10012181627
Saved in:
32
We need banks, but not only in banking : the case for user-centric platform propositions beyond financing
Kader, Adem
- In:
Journal of digital banking
4
(
2019
)
4
,
pp. 175-183
Persistent link: https://www.econbiz.de/10012156118
Saved in:
33
IT implementation and customer results : the mediating role of the competitive priorities achieved by the firm
Rios de Haro, Manuel
;
Opazo-Basáez, Marco
; …
- In:
International journal of business environment : IJBE
10
(
2019
)
4
,
pp. 329-345
Persistent link: https://www.econbiz.de/10012144622
Saved in:
34
Customer experience and its marketing outcomes in financial services : a multivariate approach
Raina, Swati
;
Chahal, Hardeep
;
Klaus, Phillip
;
Dutta, Kamani
- In:
Understanding the role of business analytics : some …
,
(pp. 119-143)
.
2019
Persistent link: https://www.econbiz.de/10011949847
Saved in:
35
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
Saved in:
36
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
37
Analysis of U.S. theme park selection and international implications
Pan, Haoyuan
;
Bahja, Frida
;
Cobanoglu, Cihan
- In:
Journal of transnational management : the official …
23
(
2018
)
1
,
pp. 22-38
Persistent link: https://www.econbiz.de/10011848451
Saved in:
38
A causal analytic approach to student satisfaction index modeling
Turkyilmaz, Ali
;
Temizer, Leyla
;
Oztekin, Asil
- In:
Data mining and analytics
,
(pp. 565-585)
.
2018
Persistent link: https://www.econbiz.de/10011823848
Saved in:
39
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
40
Word of mouth opportunity : why recommendation likelihood overestimates positive word of mouth
Burnham, Thomas A.
;
Leary, R. Bret
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 368-389
Persistent link: https://www.econbiz.de/10011951456
Saved in:
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