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subject:"United States"
~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Customer service
58
Kundenservice
58
Dienstleistungsqualität
51
Service quality
51
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
30
Relationship marketing
30
Consumer behaviour
28
Arbeitsverhalten
15
Work behaviour
15
Hotel industry
13
Hotellerie
13
Emotion
12
Beschwerdemanagement
10
Complaint management
10
Tourism employees
10
Tourismusberufe
10
Robot
9
Roboter
9
Arbeitszufriedenheit
8
Gastgewerbe
8
Hospitality industry
8
Job satisfaction
8
Service encounter
8
Dienstleistung
7
Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Service industry
7
Services
7
Gastronomie
6
Restaurant industry
6
Service robot
6
Leistungsmotivation
5
Service failure
5
Service recovery
5
Work motivation
5
Customer incivility
4
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Article
29
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29
Aufsatz in Zeitschrift
29
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English
29
Author
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Liu, Canmian
2
Lu, Lu
2
Torres, Edwin N.
2
Xie, Lishan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Andajigarmaroudi, Saeed
1
Bilgihan, Anil
1
Brewster, Zachary W.
1
Chan, Ambrose Pak Ho
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Po-Ju
1
Chen, Qiurong
1
Cheng, Bao
1
Chon, Kaye
1
Della Corte, Valentina
1
Fan, Alei
1
Fu, Yang
1
Gourlay, Kenneth
1
Guchait, Priyanko
1
Gursoy, Dogan
1
Han, Heesup
1
Hao, Fei
1
He, Zeya
1
Ho, Ting Hin
1
Hua, Nan
1
Huang, Dan
1
Huang, Jiahui
1
Huang, Xiaoyu
1
Huey Chern Boo
1
Kang, Qi
1
Khoo-Lattimore, Catheryn
1
Kim, Hyun Jeong
1
Kim, Wansoo
1
Kong, Shaojun
1
Lai, Jennifer Y. M.
1
Lam, Long W.
1
Lee, Hsiang-Ming
1
Lee, Lindsey
1
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Published in...
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International journal of hospitality management
Journal of travel and tourism marketing
Journal of retailing and consumer services
39
Journal of business research : JBR
25
The journal of services marketing
23
Journal of service research
11
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service theory and practice
6
Journal of the Academy of Marketing Science
6
Service business
5
The service industries journal
5
European journal of marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Asia Pacific journal of marketing and logistics
3
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of consumer studies
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Journal of service management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
Asia-Pacific journal of business administration
2
Business horizons
2
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ECONIS (ZBW)
29
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29
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
4
Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
5
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
6
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
7
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
8
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
9
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
10
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
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