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subject:"United States"
~accessRights:"restricted"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Brand management"
~subject:"Konsumentenverhalten"
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United States
Brand management
Konsumentenverhalten
Customer satisfaction
5
Customer service
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Dienstleistungsqualität
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Kundenservice
5
Kundenzufriedenheit
5
Service quality
5
Beziehungsmarketing
4
Consumer behaviour
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Relationship marketing
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Air transport
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Airline
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Fluggesellschaft
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Luftverkehr
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customer experience
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Australien
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Contactless service
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Customer value
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Holiday behaviour
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Hotellerie
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Kundenwert
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Chan, Ambrose Pak Ho
1
Chon, Kaye
1
Han, Heesup
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Hao, Fei
1
Kim, Wansoo
1
Lee, Hsiang-Ming
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Lee, Won Seok
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Liao, Pin-Ru
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Shim, Changsup
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Tung, Vincent Wing Sun
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Wu, Yu-Chi
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Journal of travel and tourism marketing
Journal of retailing and consumer services
39
International journal of hospitality management
26
Journal of business research : JBR
26
The journal of services marketing
23
Journal of service research
12
Journal of service theory and practice
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of the Academy of Marketing Science
6
European journal of marketing
5
Service business
5
The service industries journal
5
International journal of consumer studies
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Asia Pacific journal of marketing and logistics
3
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Journal of service management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
Asia-Pacific journal of business administration
2
Business horizons
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ECONIS (ZBW)
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1
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
2
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
3
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
4
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
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