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subject:"United States"
~accessRights:"restricted"
~language:"eng"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Customer service
827
Kundenservice
827
Dienstleistungsqualität
565
Service quality
565
Customer satisfaction
462
Kundenzufriedenheit
462
Beziehungsmarketing
425
Relationship marketing
425
Consumer behaviour
374
Beschwerdemanagement
172
Complaint management
172
Dienstleistungssektor
125
Service industry
125
Emotion
116
Arbeitsverhalten
85
Work behaviour
85
Einzelhandel
61
Retail trade
60
Services
60
Dienstleistung
58
Online retailing
58
Online-Handel
58
Service recovery
55
Salespeople
52
Verkaufspersonal
52
Arbeitszufriedenheit
48
Job satisfaction
48
Robot
48
Roboter
48
Service failure
46
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
39
Electronic Commerce
39
customer service
39
Artificial intelligence
35
Künstliche Intelligenz
35
Satisfaction
34
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Undetermined
Free
108
Type of publication
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Article
389
Book / Working Paper
8
Type of publication (narrower categories)
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Article in journal
383
Aufsatz in Zeitschrift
383
Aufsatz im Buch
6
Book section
6
Hochschulschrift
3
Conference paper
2
Konferenzbeitrag
2
Thesis
1
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Language
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English
German
6
Author
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Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Ferraro, Carla
3
Ho, Ting Hin
3
Li, Yi
3
Miao, Li
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Witell, Lars
3
Alavi, Sascha
2
Ali, Fayaz
2
Alkire, Linda
2
Anaya, Gerardo Joel
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Breazeale, Michael
2
Bruce, Helen L.
2
Burton, Jamie
2
Cai, Ruiying
2
Campbell, Colin L.
2
Casidy, Riza
2
Chaker, Nawar N.
2
Cheung, Fung Yi Millissa
2
Esmark Jones, Carol L.
2
Fan, Alei
2
Folse, Judith Anne Garretson
2
Fraß, Alexander
2
Gao, Yang
2
Gouthier, Matthias
2
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Institution
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Springer Fachmedien Wiesbaden
2
IGI Global
1
Published in...
All
Journal of retailing and consumer services
39
International journal of hospitality management
25
Journal of business research : JBR
25
The journal of services marketing
23
Journal of service research
12
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service theory and practice
6
Journal of the Academy of Marketing Science
6
Service business
5
The service industries journal
5
European journal of marketing
4
International journal of consumer studies
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
Journal of travel and tourism marketing
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Asia Pacific journal of marketing and logistics
3
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Journal of service management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
Asia-Pacific journal of business administration
2
Business horizons
2
California management review
2
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ECONIS (ZBW)
397
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1
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10
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397
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date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
3
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
4
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
5
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
6
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
7
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
8
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
9
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
10
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
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