//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"United States"
~accessRights:"restricted"
~subject:"Dienstleistungssektor"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
United States
Dienstleistungssektor
Konsumentenverhalten
Customer service
898
Kundenservice
898
Dienstleistungsqualität
575
Service quality
575
Kundenzufriedenheit
475
Customer satisfaction
474
Beziehungsmarketing
452
Relationship marketing
452
Consumer behaviour
385
Beschwerdemanagement
177
Complaint management
176
Service industry
128
Emotion
120
Arbeitsverhalten
85
Work behaviour
85
Dienstleistung
64
Einzelhandel
64
Online retailing
64
Online-Handel
64
Retail trade
63
Services
62
Salespeople
57
Service recovery
57
Verkaufspersonal
57
Arbeitszufriedenheit
48
Job satisfaction
48
Robot
48
Roboter
48
Service failure
48
Electronic Commerce
47
Customer integration
44
Kundenintegration
44
Service encounter
44
E-commerce
43
customer service
39
Artificial intelligence
38
Künstliche Intelligenz
38
Satisfaction
34
more ...
less ...
Online availability
All
Undetermined
Free
134
Type of publication
All
Article
469
Book / Working Paper
16
Type of publication (narrower categories)
All
Article in journal
460
Aufsatz in Zeitschrift
460
Aufsatz im Buch
9
Book section
9
Hochschulschrift
7
Thesis
3
Conference paper
2
Konferenzbeitrag
2
Graue Literatur
1
Non-commercial literature
1
more ...
less ...
Language
All
English
477
German
8
Author
All
Gustafsson, Anders
8
Barnes, Donald C.
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Collier, Joel E.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Witell, Lars
4
Brady, Michael K.
3
Ferraro, Carla
3
Groth, Markus
3
Ho, Ting Hin
3
Li, Yi
3
McColl-Kennedy, Janet R.
3
Miao, Li
3
Mortimer, Gary
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Subramony, Mahesh
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Wirtz, Jochen
3
Alavi, Sascha
2
Ali, Fayaz
2
Alkire, Linda
2
Ambika, Anupama
2
Anaya, Gerardo Joel
2
Asante, Daniel
2
Asante, Eric Adom
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brach, Simon
2
Breazeale, Michael
2
Brengman, Malaika
2
Bruce, Helen L.
2
Burton, Jamie
2
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
IGI Global
1
Published in...
All
Journal of retailing and consumer services
46
The journal of services marketing
33
Journal of business research : JBR
29
International journal of hospitality management
28
Journal of service research
17
Journal of service management
8
Journal of service theory and practice
8
Services marketing quarterly
8
The service industries journal
8
European journal of marketing
7
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service research : JSR
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Service business
5
Asia Pacific journal of marketing and logistics
4
European journal of operational research : EJOR
4
International journal of consumer studies
4
International journal of quality and service sciences
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of travel and tourism marketing
4
Psychology & marketing
4
SpringerLink / Bücher
4
Technological forecasting & social change : an international journal
4
Business process management journal
3
Electronic markets : the international journal on networked business
3
International journal of production economics
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
more ...
less ...
Source
All
ECONIS (ZBW)
485
Showing
1
-
10
of
485
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Impulsive buying in buyer-seller service encounters
Ali, Fayaz
;
Tauni, Muhammad Zubair
;
Butt, Asad Hassan
; …
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014576031
Saved in:
2
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
3
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
4
A study on investigating the online impulse purchase intention of Indian women
Divakar, P.
;
Venkatesh, R.
- In:
International journal of work innovation : IJWI
5
(
2024
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10014547212
Saved in:
5
Online product returns : the role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance
Fernandez-Lores, S.
;
Crespo-Tejero, N.
; …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014549442
Saved in:
6
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
Saved in:
7
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
8
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
9
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
10
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->