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subject:"United States"
~accessRights:"restricted"
~subject:"Konsumentenverhalten"
~subject:"Online retailing"
~subject:"Service recovery"
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United States
Konsumentenverhalten
Online retailing
Service recovery
Customer service
889
Kundenservice
889
Dienstleistungsqualität
571
Service quality
571
Kundenzufriedenheit
469
Customer satisfaction
468
Beziehungsmarketing
446
Relationship marketing
446
Consumer behaviour
379
Beschwerdemanagement
175
Complaint management
174
Dienstleistungssektor
127
Service industry
127
Emotion
117
Arbeitsverhalten
85
Work behaviour
85
Einzelhandel
64
Dienstleistung
63
Retail trade
63
Online-Handel
62
Services
61
Salespeople
57
Verkaufspersonal
57
Arbeitszufriedenheit
48
Job satisfaction
48
Robot
48
Roboter
48
Service failure
46
Electronic Commerce
45
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
39
Artificial intelligence
36
Künstliche Intelligenz
36
Satisfaction
34
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123
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Article
438
Book / Working Paper
16
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430
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430
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8
Book section
8
Hochschulschrift
6
Thesis
3
Conference paper
2
Graue Literatur
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Konferenzbeitrag
2
Non-commercial literature
2
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1
Working Paper
1
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English
446
German
9
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Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Ferraro, Carla
3
Folse, Judith Anne Garretson
3
Ho, Ting Hin
3
Li, Yi
3
Miao, Li
3
Pelletier, Mark J.
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Sharifi, Seyed Shahin
3
Shin, Hyunju
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Van Vaerenbergh, Yves
3
Witell, Lars
3
Abney, Alexandra K.
2
Alavi, Sascha
2
Ali, Fayaz
2
Alkire, Linda
2
Anaya, Gerardo Joel
2
Bagherzadeh, Ramin
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Breazeale, Michael
2
Bruce, Helen L.
2
Burton, Jamie
2
Béal, Mathieu
2
Cai, Ruiying
2
Campbell, Colin L.
2
Casidy, Riza
2
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Institution
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Springer Fachmedien Wiesbaden
3
IGI Global
1
Published in...
All
Journal of retailing and consumer services
42
International journal of hospitality management
31
Journal of business research : JBR
31
The journal of services marketing
25
Journal of service research
12
Journal of service theory and practice
9
Journal of retailing
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of the Academy of Marketing Science
7
Journal of service theory and practice : JSTP
6
Service business
5
The service industries journal
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing
4
European journal of operational research : EJOR
4
International journal of consumer studies
4
International journal of quality and service sciences
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service management
4
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
Marketing letters : a journal of research in marketing
4
Psychology & marketing
4
SpringerLink / Bücher
4
Technological forecasting & social change : an international journal
4
Electronic markets : the international journal on networked business
3
International journal of production economics
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of hospitality and tourism insights
3
Journal of marketing theory and practice
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
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ECONIS (ZBW)
454
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454
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1
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
;
Lemine, Mouna Sidi
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
2
Impulsive buying in buyer-seller service encounters
Ali, Fayaz
;
Tauni, Muhammad Zubair
;
Butt, Asad Hassan
; …
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014576031
Saved in:
3
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
4
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
5
A study on investigating the online impulse purchase intention of Indian women
Divakar, P.
;
Venkatesh, R.
- In:
International journal of work innovation : IJWI
5
(
2024
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10014547212
Saved in:
6
Online product returns : the role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance
Fernandez-Lores, S.
;
Crespo-Tejero, N.
; …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014549442
Saved in:
7
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
Saved in:
8
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
9
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
10
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
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