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subject:"United States"
~accessRights:"restricted"
~subject:"Konsumentenverhalten"
~subject:"Robot"
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Search: subject_exact:"Kunden-Hotline"
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Subject
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United States
Konsumentenverhalten
Robot
Customer service
889
Kundenservice
889
Dienstleistungsqualität
572
Service quality
572
Kundenzufriedenheit
469
Customer satisfaction
468
Beziehungsmarketing
447
Relationship marketing
447
Consumer behaviour
380
Beschwerdemanagement
175
Complaint management
174
Dienstleistungssektor
127
Service industry
127
Emotion
117
Arbeitsverhalten
85
Work behaviour
85
Einzelhandel
64
Dienstleistung
63
Retail trade
63
Online retailing
62
Online-Handel
62
Services
61
Salespeople
57
Verkaufspersonal
57
Service recovery
55
Arbeitszufriedenheit
48
Job satisfaction
48
Roboter
48
Service failure
46
Electronic Commerce
45
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
39
Artificial intelligence
36
Künstliche Intelligenz
36
Satisfaction
34
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Online availability
All
Undetermined
Free
119
Type of publication
All
Article
413
Book / Working Paper
15
Type of publication (narrower categories)
All
Article in journal
405
Aufsatz in Zeitschrift
405
Aufsatz im Buch
8
Book section
8
Hochschulschrift
8
Thesis
3
Conference paper
2
Konferenzbeitrag
2
Graue Literatur
1
Non-commercial literature
1
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Language
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English
422
German
6
Author
All
Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Brengman, Malaika
3
Ferraro, Carla
3
Gauquier, Laurens de
3
Ho, Ting Hin
3
Li, Yi
3
Miao, Li
3
Noble, Stephanie M.
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Wang, Chen-Ya
3
Willems, Kim
3
Wirtz, Jochen
3
Witell, Lars
3
Alavi, Sascha
2
Ali, Fayaz
2
Alkire, Linda
2
Anaya, Gerardo Joel
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Breazeale, Michael
2
Bruce, Helen L.
2
Burton, Jamie
2
Cai, Ruiying
2
Campbell, Colin L.
2
Casidy, Riza
2
Chaker, Nawar N.
2
Cheung, Fung Yi Millissa
2
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Institution
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Springer Fachmedien Wiesbaden
4
IGI Global
1
Published in...
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Journal of retailing and consumer services
42
Journal of business research : JBR
27
International journal of hospitality management
26
The journal of services marketing
24
Journal of service research
13
Journal of service management
9
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service theory and practice
7
The service industries journal
7
Journal of the Academy of Marketing Science
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service research : JSR
5
Service business
5
Technological forecasting & social change : an international journal
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing
4
International journal of consumer studies
4
Journal of service theory and practice : JSTP
4
Journal of travel and tourism marketing
4
Psychology & marketing
4
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Research
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
Asia-Pacific journal of business administration
2
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ECONIS (ZBW)
428
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1
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10
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428
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
3
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
4
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
5
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
6
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
7
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
8
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
9
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
10
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
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