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subject:"United States"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Konsumentenverhalten"
~subject:"Performance measurement"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Performance measurement
Customer service
23
Kundenservice
23
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Beziehungsmarketing
10
Relationship marketing
10
Emotion
7
Beschwerdemanagement
5
Complaint management
5
Hotel industry
5
Hotellerie
5
Tourism employees
5
Tourismusberufe
5
Arbeitsverhalten
4
Dienstleistungssektor
4
Proactive customer service performance
4
Service industry
4
Service recovery
4
Work behaviour
4
Emotional exhaustion
3
Gastronomie
3
Hospital
3
Krankenhaus
3
Performance-Messung
3
Restaurant industry
3
Salespeople
3
Stress
3
Verkaufspersonal
3
Work stress
3
Airline
2
Arbeitszufriedenheit
2
Creativity
2
Customer delight
2
Customer services quality
2
Dienstleistungsmarketing
2
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10
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Article
14
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14
Aufsatz in Zeitschrift
14
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English
14
Author
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Ye, Yijiao
2
Afaq, Anam
1
Anaya, Gerardo Joel
1
Bennett, Keri
1
Cai, Ruiying
1
Chang, Feng-hsiang
1
Chen, Kaung-hwa
1
Choi, Laee
1
Deng, Xincai
1
Fong, Lawrence Hoc Nang
1
Fu, Xiaoxiao
1
Gaur, Loveleen
1
Gursoy, Dogan
1
Han, Heesup
1
He, Yanzhen
1
Huang, Zhuowei
1
Hwang, Jinsoo
1
Hwang, Joyce Hyunjoo
1
Hyun, Sunghyup Sean
1
Jang, Soocheong
1
Jeon, Sang Mi
1
Ji, Lijian
1
Kim, Insin
1
Kim, Jong-Hyeong
1
Kim, Mi Ran
1
Kim, Soyeon
1
Lee, Hye Eun
1
Li, Weiwen
1
Liu, Xiao-Xiao
1
Lyu, Yijing
1
Magnini, Vincent P.
1
Miao, Li
1
Qiu, Canhua
1
Singh, Gurmeet
1
So, Amy Siu Ian
1
Sun, Zhuanzhuan
1
Tai, Yang-Fei
1
Tang, Xiangjie
1
Wan, Junbao
1
Wang, Jen Chun
1
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Published in...
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International journal of contemporary hospitality management
Journal of retailing and consumer services
46
International journal of hospitality management
39
The journal of services marketing
39
Journal of business research : JBR
29
Psychology & marketing
15
Services marketing quarterly
15
Journal of hospitality marketing & management
13
Journal of service research
12
Journal of service research : JSR
10
Journal of the Academy of Marketing Science
9
European journal of marketing : EJM
8
International journal of consumer studies
8
Journal of air transport management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of retailing
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
8
International journal of services and operations management
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Journal of marketing theory and practice
6
Service business
6
The service industries journal
6
Academy of Management journal : AMJ
5
European journal of operational research : EJOR
5
International journal of business and economics
5
International journal of production economics
5
International journal of retail & distribution management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
Journal of consumer behaviour : an international research review
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Personnel psychology : a journal of applied research
4
Technological forecasting & social change : an international journal
4
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ECONIS (ZBW)
14
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10
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14
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
4
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
5
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
6
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
7
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
8
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
9
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
10
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
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