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subject:"United States"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Service quality
Customer service
23
Kundenservice
23
Dienstleistungsqualität
19
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Beziehungsmarketing
10
Relationship marketing
10
Emotion
7
Beschwerdemanagement
5
Complaint management
5
Hotel industry
5
Hotellerie
5
Tourism employees
5
Tourismusberufe
5
Arbeitsverhalten
4
Dienstleistungssektor
4
Proactive customer service performance
4
Service industry
4
Service recovery
4
Work behaviour
4
Emotional exhaustion
3
Gastronomie
3
Hospital
3
Krankenhaus
3
Performance measurement
3
Performance-Messung
3
Restaurant industry
3
Salespeople
3
Stress
3
Verkaufspersonal
3
Work stress
3
Airline
2
Arbeitszufriedenheit
2
Creativity
2
Customer delight
2
Customer services quality
2
Dienstleistungsmarketing
2
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Undetermined
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Article
20
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Aufsatz in Zeitschrift
20
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English
20
Author
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Ye, Yijiao
2
Abuelhassan Elshazly Abuelhassan
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
AlGassim, Ali
1
Anaya, Gerardo Joel
1
Bennett, Keri
1
Bonn, Mark Andrew
1
Cai, Ruiying
1
Chang, Feng-hsiang
1
Chen, Kaung-hwa
1
Cho, Meehee
1
Choi, Laee
1
Chow, Cheris W. C.
1
Deng, Xincai
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Fu, Xiaoxiao
1
Gaur, Loveleen
1
Gursoy, Dogan
1
Han, Heesup
1
Han, Su-Jin
1
He, Yanzhen
1
Hon, Alice H. Y.
1
Huang, Zhuowei
1
Hwang, Jinsoo
1
Hwang, Joyce Hyunjoo
1
Hyun, Sunghyup Sean
1
Høgevold, Nils
1
Jang, Soocheong
1
Jeon, Sang Mi
1
Ji, Lijian
1
Kim, Insin
1
Kim, Jong-Hyeong
1
Kim, Mi Ran
1
Kim, Soyeon
1
Lai, John
1
Lee, Hye Eun
1
Lee, Kyung Hee
1
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Published in...
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International journal of contemporary hospitality management
Journal of retailing and consumer services
67
International journal of hospitality management
64
The journal of services marketing
64
Journal of business research : JBR
48
Journal of service management
22
Journal of service research : JSR
22
Journal of service research
21
Psychology & marketing
18
Services marketing quarterly
18
The service industries journal
18
Journal of hospitality marketing & management
16
Journal of service theory and practice
15
International journal of services and operations management
12
Journal of the Academy of Marketing Science
12
Managing service quality : MSQ ; an international journal
12
Journal of air transport management
11
Journal of service theory and practice : JSTP
11
Journal of retailing
10
Service business
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
9
Tourism management : research, policies, practice
9
European journal of marketing : EJM
8
Gabler Edition Wissenschaft
8
International journal of business and economics
8
International journal of consumer studies
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of travel and tourism marketing
8
Cogent business & management
7
European journal of marketing
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of production economics
7
International journal of services, economics and management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Marketing letters : a journal of research in marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Business horizons
6
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ECONIS (ZBW)
20
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10
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20
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
4
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
5
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
6
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy
Abuelhassan Elshazly Abuelhassan
;
AlGassim, Ali
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2579-2596
Persistent link: https://www.econbiz.de/10013412688
Saved in:
7
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
8
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
9
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
10
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
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