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subject:"United States"
~person:"Alencar Rodrigues, Luiza Cristina"
~person:"Medler-Liraz, Hana"
~subject:"Arbeitsverhalten"
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United States
Arbeitsverhalten
Customer service
7
Kundenservice
7
Dienstleistungsqualität
5
Emotion
5
Service quality
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Work behaviour
4
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Dienstleistungssektor
2
Emotional labor
2
Flirting
2
Hospital
2
Job satisfaction
2
Krankenhaus
2
Rapport
2
Relationship marketing
2
Service industry
2
Authenticity
1
Bartenders
1
Beschwerdemanagement
1
Codetermination
1
Commercial- friendship
1
Complaint management
1
Control systems
1
Customer
1
Customer emotional display
1
Customer integration
1
Customer participation
1
Customers
1
Employee attitudes
1
Employee emotional regulation
1
Employee monitoring
1
Fake displays
1
Flirting-displays
1
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Alencar Rodrigues, Luiza Cristina
Medler-Liraz, Hana
Halperin, Basil
4
Ho, Benjamin
4
Kumar, Anuj
4
List, John A.
4
Lucas, Robert W.
4
Muir, Ian
4
Arnold, Todd J.
3
Bordia, Prashant
3
Ellinger, Alexander E.
3
Gremler, Dwayne D.
3
Restubog, Simon Lloyd D.
3
Walsh, Gianfranco
3
Amarnani, Rajiv K.
2
Baker, Melissa A.
2
Baker, Thomas L.
2
Bani-Melhem, Shaker
2
Batt, Rosemary
2
Borenstein, Severin
2
Bowen, David E.
2
Chaker, Nawar N.
2
Cheng, Bao
2
Chow, Cheris W. C.
2
Delcourt, Cécile
2
Diefendorff, James M.
2
Dong, Huijuan
2
Dong, Yanan
2
Elmadağ Baş, Ayşe Banu
2
Gong, Taeshik
2
Grossberg, Kenneth Alan
2
Groth, Markus
2
Gruber, Thorsten
2
Hall, Kristina K. Lindsey
2
Han, Su-Jin
2
Houtum, Geert-Jan van
2
Hsieh, Tony
2
Hunter, Larry W.
2
Hur, Won-Moo
2
Jerath, Kinshuk
2
Jiang, Jing
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European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of retailing and consumer services
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
2
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
3
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
4
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
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