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subject:"United States"
~subject:"Strategic management"
~type_genre:"Case study"
~type_genre:"Guidebook"
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United States
Strategic management
Dienstleistungssektor
149
Service industry
143
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32
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32
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16
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14
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Smith, Alan D.
3
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1
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1
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1
Chase, Richard B.
1
Clark, Stephanie
1
Cuthbertson, Richard
1
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1
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1
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1
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1
Holzmüller, Hartmut H.
1
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1
Jens}}, {{William G.
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1
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1
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1
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1
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1
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Change Management Praxisfälle : Veränderungsschwerpunkte Organisation, Team, Individuum
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Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
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Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
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ECONIS (ZBW)
21
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1
Global strategy in the service industries : dynamics, analysis, growth
Glowik, Mario
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011625786
Saved in:
2
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
3
Project-based industries and craft-like production : structure, location and performance
Doeringer, Peter B.
;
Foster, Pacey
;
Manning, Stephan
; …
- In:
Handbook of industry studies and economic geography
,
(pp. 99-151)
.
2013
Persistent link: https://www.econbiz.de/10010391891
Saved in:
4
Institutionalization in the context of institutional pluralism : politics as a generative process
Yu, Kyoung-hee
- In:
Organization studies : an international …
34
(
2013
)
1
,
pp. 105-131
Persistent link: https://www.econbiz.de/10009753330
Saved in:
5
Corporate reputation as strategic competitive advantage of manufacturing and service-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
Saved in:
6
Creative professional service firms : aligning strategy and talent
Canavan, Deirdre
;
Scott, Pamela Sharkey
;
Mangematin, Vincent
- In:
Journal of business strategy
34
(
2013
)
3
,
pp. 24-32
Persistent link: https://www.econbiz.de/10009761834
Saved in:
7
Gauging performance in the service industry
Tyagi, Rajesh
;
Gupta, Praveen
- In:
Journal of business strategy
34
(
2013
)
3
,
pp. 4-15
Persistent link: https://www.econbiz.de/10009761840
Saved in:
8
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
9
Veränderung leicht gemacht?! : zur kritischen Reflexion von Veränderungsprozessen und -maßnahmen
Müller, Barbara
- In:
Change Management Praxisfälle : …
,
(pp. 125-136)
.
2012
Persistent link: https://www.econbiz.de/10011282905
Saved in:
10
An exploratory study of strategic operations audit methods in services
Lillis, Bob
;
Szwejczewski, Marek
- In:
International journal of operations & production …
32
(
2012
)
11
,
pp. 1307-1336
Persistent link: https://www.econbiz.de/10009680821
Saved in:
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