Gauging performance in the service industry
Year of publication: |
2013
|
---|---|
Authors: | Tyagi, Rajesh ; Gupta, Praveen |
Published in: |
Journal of business strategy. - Bingley : Emerald, ISSN 0275-6668, ZDB-ID 605131-5. - Vol. 34.2013, 3, p. 4-15
|
Subject: | Performance-Messung | Performance measurement | Performance-Management | Performance management | Dienstleistungssektor | Service industry | Balanced Scorecard | Balanced scorecard | USA | United States |
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