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subject:"Vertrauen"
~person:"Balaji, M. S."
~person:"Bilgihan, Anil"
~subject:"Confidence"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Beziehungsmarketing"
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Vertrauen
Confidence
Dienstleistungsqualität
Beziehungsmarketing
36
Relationship marketing
36
Consumer behaviour
26
Konsumentenverhalten
26
Customer satisfaction
23
Kundenzufriedenheit
23
Service quality
16
Brand image
8
Markenimage
8
Brand management
7
Internet marketing
7
Markenführung
7
Online-Marketing
7
Lieferantenmanagement
6
Social Web
6
Social web
6
Supplier relationship management
6
Beschwerdemanagement
5
Complaint management
5
Viral marketing
5
Virales Marketing
5
Brand
4
Customer loyalty
4
Markenartikel
4
Website
4
Arbeitszufriedenheit
3
Customer engagement
3
Customer integration
3
Hotel industry
3
Hotellerie
3
Interaction quality
3
Job satisfaction
3
Kundenintegration
3
Satisfaction
3
Service failure
3
Trust
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trust
3
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21
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21
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English
21
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Balaji, M. S.
Bilgihan, Anil
Han, Heesup
23
Bruhn, Manfred
20
Prentice, Catherine
20
Svensson, Göran
19
Mattila, Anna S.
18
Usman, Osly
16
Gil Saura, Irene
14
Klaus, Philipp
14
Hollebeek, Linda D.
13
McColl-Kennedy, Janet R.
13
Gong, Taeshik
12
Gustafsson, Anders
11
Quach, Sara
10
Rather, Raouf Ahmad
10
Roberts-Lombard, Mornay
10
Bang, Nguyen
9
Izogo, Ernest Emeka
9
Park, Jungkun
9
Prybutok, Victor R.
9
Qu, Hailin
9
Rajaobelina, Lova
9
Ringle, Christian M.
9
Schumann, Jan Hendrik
9
Sreejesh, S.
9
Akrout, Houcine
8
Casidy, Riza
8
Dagger, Tracey S.
8
Edvardsson, Bo
8
Grégoire, Yany
8
Hammerschmidt, Maik
8
Loureiro, Sandra Maria Correia
8
Osman, Zahir
8
Patterson, Paul G.
8
Rahman, Zillur
8
Van Vaerenbergh, Yves
8
Wong, IpKin Anthony
8
Al-Hawary, Sulieman Ibraheem Shelash
7
Brun, Isabelle
7
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Journal of business research : JBR
6
Journal of retailing and consumer services
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of services, economics and management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
21
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
3
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
4
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
5
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
6
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
7
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
8
Customer engagement behavior in individualistic and collectivistic markets
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 281-290
Persistent link: https://www.econbiz.de/10011855333
Saved in:
9
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
10
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
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