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type:"article"
~isPartOf:"African journal of business and economic research : AJBER"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Mobilkommunikation"
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Dienstleistungsqualität
Mobile communications
76
Mobilkommunikation
76
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
25
Kundenzufriedenheit
25
Mobile Business
25
Mobile business
25
Beziehungsmarketing
20
Relationship marketing
20
Innovation adoption
17
Innovationsakzeptanz
17
Service quality
17
Mobile phone
16
Mobiltelefon
16
Online retailing
11
Online-Handel
11
Mobile Anwendung
10
Mobile application
10
Einzelhandel
9
Retail trade
9
Confidence
8
Internet marketing
8
Mobile Marketing
8
Mobile marketing
8
Online-Marketing
8
Vertrauen
8
Beschwerdemanagement
7
Complaint management
7
Electronic money
6
Elektronisches Geld
6
Mobile commerce
6
Satisfaction
6
Social Web
6
Social web
6
Telecommunications industry
6
Telekommunikationssektor
6
Brand image
5
Customer service
5
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17
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17
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English
17
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Bataoui, Soffien
1
Bicho, Marta
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Casidy, Riza
1
Cassab, Harold
1
Chuah, Stephanie Hui-wen
1
Culver, Jeffrey N.
1
Dufour, Béatrice
1
Fazal-e-Hasan, Syed
1
Harun, Ahasan
1
Hsu, Jen-Hsien
1
Jung, Na Young
1
Kaatz, Christopher
1
Kandampully, Jay
1
Ladhari, Riadh
1
Letsoalo, Maupi E.
1
Marimuthu, Malliga
1
Martinez, Luisa M.
1
Mitronen, Lasse
1
Mohsen, Kholoud
1
Molaoa, Tankiso Augustine
1
Mortimer, Gary
1
Mpwanya, Musenga Francis
1
Mudzanani, Takalani Eric
1
Omar, Suha
1
Oozeerally, Adam
1
Pacheco, Natália Araújo
1
Ramos, Filipe R.
1
Rokonuzzaman, Md
1
Ruiz Díaz, Gonzalo
1
Russell-Bennett, Rebekah
1
Saarijärvi, Hannu
1
Seock, Yoo-Kyoung
1
Shin, Hyunju
1
Souiden, Nizar
1
Tesform, Goitom
1
Thakur, Rakhi
1
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African journal of business and economic research : AJBER
Journal of retailing and consumer services
International journal of hospitality management
10
The journal of services marketing
9
International journal of services and operations management
8
International journal of contemporary hospitality management
6
International journal of services, economics and management
6
Cogent business & management
5
Services marketing quarterly
5
International journal of business information systems : IJBIS
4
International journal of networking and virtual organisations : IJNVO
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Service business
4
Telecommunications policy : the international journal of digital economy, data sciences and new media
4
International journal of bank marketing
3
International journal of business innovation and research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality & reliability management
3
Journal of financial services marketing
3
Journal of service research : JSR
3
Managing service quality : MSQ ; an international journal
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
EuroMed journal of business
2
European research studies
2
Global business review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of consumer studies
2
International journal of economic research
2
International journal of economics and business research
2
International journal of electronic business
2
International journal of innovation and technology management
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Contemporary Issues in Business and Government
2
Journal of business ethics : JOBE
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
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ECONIS (ZBW)
17
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1
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
3
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
4
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
5
Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Kaatz, Christopher
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171897
Saved in:
6
Relationship between service quality, customer satisfaction and behavioural intentions in South Africa’s mobile telecommunication industry
Mpwanya, Musenga Francis
;
Letsoalo, Maupi E.
- In:
African journal of business and economic research : AJBER
14
(
2019
)
2
,
pp. 67-89
Persistent link: https://www.econbiz.de/10012485800
Saved in:
7
Factors affecting consumers' choice of mobile communication service providers in the City of Tshwane
Mudzanani, Takalani Eric
;
Molaoa, Tankiso Augustine
- In:
African journal of business and economic research : AJBER
13
(
2018
)
3
,
pp. 175-203
Persistent link: https://www.econbiz.de/10012056009
Saved in:
8
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
9
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
10
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
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